Travel Desk Assistant: Bookings & Support (US TZ)

Murkez Technologies; Lahore; On-site; PKR 300,000 - 420,000; Full time

Job summary

Murkez Technologies in Lahore, Pakistan is seeking a motivated Travel Desk associate for the Dream Vacation project. You will assist with travel bookings, customer support, and daily operations to ensure a seamless client experience.

The role is open to fresh graduates or up to 1 year of experience, with proficiency in MS Office, strong attention to detail, the ability to multitask in a fast-paced setting, and willingness to adapt to US time zones. Onsite hours include evening shifts.

Qualifications

• Fresh graduate or up to 1 year of relevant experience.
• Basic understanding of travel operations.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to learn and adapt.
• Ability to work in US time zones.

Responsibilities

• After learning the process, do the full quotation by yourself.
• Handle new reservation processing for flights, hotels, and cruises.
• Manage modification requests and customer calls.
• Support group booking coordination.
• Perform data entry in the Cruise Control System.
• Conduct fare monitoring and update pricing information.
• Assist with ancillary travel arrangements (flights, hotels, add-ons).
• Respond to customer inquiries via email, phone, and live chat.
• Maintain and update travel itineraries accurately.
• Ensure documentation and record-keeping in CRM/Excel; perform admin tasks.

Skills

Fresh graduate

Travel ops basics

MS Office

Attention to detail

Multitasking

Willing to learn

US time zones

Job description

Murkez Technologies in Lahore, Pakistan is seeking a motivated Travel Desk associate for the Dream Vacation project. You will assist with travel bookings, customer support, and daily operations to ensure a seamless client experience.

The role is open to fresh graduates or up to 1 year of experience, with proficiency in MS Office, strong attention to detail, the ability to multitask in a fast-paced setting, and willingness to adapt to US time zones. Onsite hours include evening shifts.