Telecom Fault Management Engineer – ASK Development, Lahore

ASK Development Private Limited; Lahore; On-site; PKR 413,000 - 495,000; Full time

Job summary

ASK Development Private Limited in Lahore (Mall Road) is seeking a Telecom Fault Management Engineer. Fresh graduates are welcome. The role focuses on monitoring network health, coordinating with field teams, and delivering rapid fault resolution to keep services running smoothly.

Responsibilities include logging tickets, providing Level3 support, and addressing outages with defined KPIs. CCNA/CCNP certifications are preferred, and a degree in Electrical/Telecom/CS is required.

Qualifications

• Bachelor's degree in Engineering (Electrical, Telecom or Computer Science preferred).
• Fresh graduates welcomed; up to 2–3 years in core switching or transmission is a plus.
• Certifications such as CCNA or CCNP are preferred.

Responsibilities

• Monitor power, hardware and environmental alarms to safeguard network stability.
• Collaborate with field personnel for task execution and fault fixing.
• Log and close tickets with accurate cause codes (MSAGs, Outages, Hardware issues).
• Provide Level3 support and liaise on hardware problem resolution.
• Report partial outages and address cable cuts to preserve service quality.
• Analyze cable cuts and implement actions to reduce occurrence.
• Complete MSAG configurations to improve network availability.
• Manage vendor ticketing including opening and closing tickets.

Skills

Teamwork

Communication

Analytical thinking

Education

Bachelor's in Engineering (Electrical/Telecom/CS)

Tools

CCNA

CCNP

Job description

Join ASK Development in Lahore as a Telecom Fault Management Engineer. Fresh graduates welcome. Competitive PKR 40,700 monthly salary, full-time on-site role

ASK Development Private Limited, based on Mall Road in Lahore, seeks a fresh graduate to work as a Telecom Fault Management Engineer. The role centers on monitoring network health, coordinating with field teams, and delivering rapid fault resolution to keep services running smoothly.

Responsibilities

• Watch power, hardware and environmental alarms to safeguard network stability.
• Collaborate with OFAN and NOD field personnel for task execution and fault fixing.
• Log and close tickets using accurate cause codes such as MSAGs, Partial Outage, GPON Outage, Temporary Issues, and Hardware Issues.
• Provide Level3 support and liaise on hardware-related problem resolution.
• Report and address partial outages quickly to preserve service quality.
• Analyze cable cuts and implement actions to reduce their occurrence.
• Complete MSAG ring configurations to improve overall network availability.
• Manage vendor ticketing, including opening and closing tickets.
• Restore cable cuts within defined KPIs and SLAs to limit downtime.
• Participate in fiber build-up activities for commissioning MSAGs, corporate, and carrier links.
• Prepare daily, weekly, and monthly reports on cable cuts and low-power incidents for management review.

Who Should Apply

• Bachelor's degree in Engineering (Electrical, Telecom or Computer Science preferred).
• Fresh graduates with relevant knowledge are welcome; up to 2-3 years experience in core switching or transmission is a plus.
• Relevant certifications such as CCNA or CCNP are required.
• Strong teamwork and excellent communication abilities.