Technician - Laptop & Desktop

Hightech Solutions; Lahore; Sur place; PKR 335 000 - 670 000; Plein temps

Résumé du poste

Hightech Solutions is seeking a Laptop/Desktop Technician to support on-site IT infrastructure. The role focuses on diagnosing hardware and software issues, performing repairs, and keeping systems up to date with installations and upgrades.

The candidate will provide end-user support, document service reports, and collaborate with the IT team to improve efficiency while maintaining IT policy compliance.

Qualifications

• 3–5 years in laptop/desktop tech support.
• Strong troubleshooting and customer service.
• Experience with OS installation and hardware repairs.
• Familiarity with Windows, macOS, Linux.
• Able to lift/move equipment.

Responsabilités

• Diagnose and resolve hardware/software issues on laptops/desktops.
• Perform maintenance and upgrades on computer systems.
• Install and configure hardware, OS, and applications.
• Provide technical support and training to end-users.
• Monitor performance and security; document service reports.
• Collaborate with IT team to improve efficiency.
• Maintain records of repairs and service reports.
• Ensure compliance with IT policies and procedures.

Connaissances

Laptop & Desktop repair

Hardware troubleshooting

OS installation/configuration

Networking basics

End-user support

Formation

High school diploma

Associate degree / IT certification preferred

Outils

PC hardware tools

Networking hardware

Description du poste

Oracle EBS Techno Functional professional

Job Description

Job Overview

We are seeking a skilled Technician for Laptop & Desktop support. The ideal candidate will be responsible for maintaining, repairing, and upgrading a wide range of computer systems and peripherals. The technician will provide timely and effective technical support to ensure optimal performance of IT infrastructure on-site.

Key Responsibilities

• Diagnose and resolve technical hardware and software issues on laptops and desktops.
• Perform routine maintenance and upgrades on computer systems and peripherals.
• Install and configure hardware, operating systems, and applications.
• Provide technical support and training to end-users.
• Monitor and maintain computer performance and security.
• Collaborate with IT team members to improve system efficiency.
• Maintain detailed records of repairs and technical service reports.
• Ensure compliance with IT policies and procedures.

Requirements

• Proven experience (3-5 years) as a Laptop & Desktop Technician or in a similar role.
• Strong troubleshooting skills and technical knowledge.
• Proficiency in installing, configuring, and maintaining operating systems and applications.
• Experience with hardware repairs and component replacements.
• Familiarity with network configurations and basic networking concepts.
• Ability to work independently and manage multiple tasks.
• Excellent communication and customer service skills.
• Detail-oriented with strong analytical skills.

Qualifications

• High school diploma or equivalent; an associate degree or certification in IT, computer science, or a related field is preferred.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.
• Familiarity with various operating systems including Windows, macOS, and Linux.
• Ability to lift and move equipment as required.

Work Environment

• On-site work required.
• Full-time position with potential for overtime during peak periods.

Join our team and contribute to the efficient functioning of our IT infrastructure while delivering exceptional support to our users.