Remote Tech Support Associate: Onboarding & Troubleshooting

TEKHQS; Lahore; Remote; PKR 446,000 - 781,000; Full time

Job summary

TekHQS is seeking a motivated Support Resources team member to be the first point of contact for customers, aiding onboarding, troubleshooting and navigating our trucking software and ELD devices.

You will work remotely from Lahore, Pakistan, with a 8:00 PM–5:00 AM schedule, delivering timely, empathetic support via chat, email and phone while documenting issues and escalating complex problems to engineering.

Qualifications

• 1–2 years of experience in customer support, technical support, or a related role.
• Strong English communication skills (verbal and written).
• Energetic, proactive, and problem-solving mindset with a positive attitude.
• Basic knowledge of technology, trucking software, or ELD systems (training provided).
• Passion for helping customers and improving support experiences.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Comfortable using CRM systems, digital tools, and support platforms.

Responsibilities

• Provide timely and professional support via chat, email, and phone.
• Assist customers with setup, onboarding, and troubleshooting of trucking software and ELD devices.
• Document common issues, customer feedback, and solutions to improve the support process.
• Escalate complex technical problems to product/engineering teams.
• Maintain a positive, empathetic, and customer-first approach in all interactions.

Skills

Customer support

English communication

CRM systems

Support platforms

Problem solving

Tools

CRM systems

Support platforms

Job description

TekHQS is seeking a motivated Support Resources team member to be the first point of contact for customers, aiding onboarding, troubleshooting and navigating our trucking software and ELD devices.

You will work remotely from Lahore, Pakistan, with a 8:00 PM–5:00 AM schedule, delivering timely, empathetic support via chat, email and phone while documenting issues and escalating complex problems to engineering.