Technical Service Specialist

Abbott; Pakistan; On-site; PKR 1,400,000 - 2,200,000; Full time

Job summary

Abbott is seeking a Technical Service Specialist in Islamabad to deliver field service and maintenance for diagnostic instruments. You will perform planned maintenance, hardware and software upgrades (TSBs), and assist with installations.

The role emphasizes strong customer interaction, problem-solving, and collaboration with lab staff to ensure high service quality and customer satisfaction.

Qualifications

• Bachelor's degree in Biomedical, Electrical or Mechanical engineering.
• 4–5 years of relevant field experience with customers or labs.
• Proven engagement with lab staff and customers.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide first line service to customers (interventions under 4 hours).
• Schedule and perform planned/predictive maintenance activities.
• Schedule, perform and document hardware/software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Travel within the service area and achieve service KPIs.

Skills

Communication

Analytical tools

MS Office

Database mgmt

Lab engagement

Customer facing

Education

Bachelor's degree

BE/ME in Biomed/EE/ME

Tools

Software tools

Job description

JOB DESCRIPTION:

Position: Technical Service Specialist

Division: Core Diagnostics

Location: Islamabad

Job Summary:

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Major Responsibilities:

• Provide first line service to customers (service interventions which may require less than 4 hours labor time)
• Schedule and perform planned/predictive maintenance (PM/PdM) activities
• Schedule, perform and document hardware and software updates (TSBs)
• Assist with instrument installations and deinstallations
• Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district
• Travel within the service area

Education/Knowledge & Experience:

• Bachelor's degree; preferably BE/ME in Biomedical/Electrical/mechanical
• Minimum of 4-5 years' experience in relevant field
• Proven track record in a similar position supported by management and customer references
• Successful engagement with customers, specifically lab staff
• Technical expert for product line responsibility
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software
• Computer expertise including word processing, spread sheet and database management applications
• Strong communications skills both verbal and written

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Field Services

DIVISION:

CRLB Core Lab

LOCATION:

Pakistan > Karachi : Opp: Radio Pakistan Transmission, Hyderabad Road, Landhi

WORK SHIFT:

Standard

TRAVEL:

Yes, 5 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Not Applicable