Core Diagnostics Field Service Engineer

Abbott; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Abbott in Islamabad is seeking a Technical Service Specialist to perform planned maintenance, hardware and software upgrades, and provide first-line service to customers, including lab staff. You will support instrument installations and deinstallations while ensuring customer satisfaction and adherence to service KPIs.

The role requires a Bachelor’s degree (BE/ME preferred) and 4–5 years of relevant field experience, with strong analytical and computer skills and effective verbal/written

Qualifications

• Bachelor's degree required; BE/ME preferred in biomedical/electrical/mechanical.
• Minimum 4–5 years’ experience in relevant field.
• Proven track record in similar role with references.
• Successful engagement with customers, especially lab staff.
• Technical expert for product line responsibility.
• Ability to identify and drive resolution of issues.
• Strong analytical tools and software experience.
• Computer proficiency with word processing, spreadsheets, and databases.
• Strong verbal and written communication.

Responsibilities

• Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
• Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.

Skills

Customer communication

Issue resolution

Technical expertise

Product line ownership

Analytical tools

Software proficiency

Lab staff engagement

Education

Bachelor's degree

BE/ME in Biomedical/Electrical/Mechanical

Tools

Word processing, spreadsheets, and database management

Job description

Abbott in Islamabad is seeking a Technical Service Specialist to perform planned maintenance, hardware and software upgrades, and provide first-line service to customers, including lab staff. You will support instrument installations and deinstallations while ensuring customer satisfaction and adherence to service KPIs.

The role requires a Bachelor’s degree (BE/ME preferred) and 4–5 years of relevant field experience, with strong analytical and computer skills and effective verbal/written