Technical Service Specialist

Abbott; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Abbott in Islamabad is seeking a Technical Service Specialist to perform planned maintenance, hardware and software upgrades, and provide first-line service to customers, including lab staff. You will support instrument installations and deinstallations while ensuring customer satisfaction and adherence to service KPIs.

The role requires a Bachelor’s degree (BE/ME preferred) and 4–5 years of relevant field experience, with strong analytical and computer skills and effective verbal/written

Qualifications

• Bachelor's degree required; BE/ME preferred in biomedical/electrical/mechanical.
• Minimum 4–5 years’ experience in relevant field.
• Proven track record in similar role with references.
• Successful engagement with customers, especially lab staff.
• Technical expert for product line responsibility.
• Ability to identify and drive resolution of issues.
• Strong analytical tools and software experience.
• Computer proficiency with word processing, spreadsheets, and databases.
• Strong verbal and written communication.

Responsibilities

• Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
• Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.

Skills

Customer communication

Issue resolution

Technical expertise

Product line ownership

Analytical tools

Software proficiency

Lab staff engagement

Education

Bachelor's degree

BE/ME in Biomedical/Electrical/Mechanical

Tools

Word processing, spreadsheets, and database management

Job description

JOB DESCRIPTION:

Position: Technical Service Specialist Division: Core Diagnostics Location: Islamabad

Job Summary: The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Major Responsibilities:

• Provide first line service to customers (service interventions which may require less than 4 hours labor time)
• Schedule and perform planned/predictive maintenance (PM/PdM) activities
• Schedule, perform and document hardware and software updates (TSBs)
• Assist with instrument installations and deinstallations

Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district Travel within the service area

Education/Knowledge & Experience:

• Bachelor's degree; preferably BE/ME in Biomedical/Electrical/mechanical
• Minimum of 4-5 years’ experience in relevant field
• Proven track record in a similar position supported by management and customer references
• Successful engagement with customers, specifically lab staff
• Technical expert for product line responsibility
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software
• Computer expertise including word processing, spread sheet and database management applications
• Strong communications skills both verbal and written

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

• Field Services
• DIVISION: CRLB Core Lab
• LOCATION: Pakistan > Karachi : Opp: Radio Pakistan Transmission, Hyderabad Road, Landhi

Additional Information:

• ADDITIONAL LOCATIONS:
• WORK SHIFT: Standard
• TRAVEL: Yes, 5 % of the Time
• MEDICAL SURVEILLANCE: No
• SIGNIFICANT WORK ACTIVITIES: Not Applicable

Company Overview:

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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