Technical Consultant

Thales Group; Karachi Division; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

Thales Group is seeking a seasoned professional to own the technical interface with customers, lead pre-sales and project management activities, and coordinate across DIS/Thales teams for card-based security solutions.

The candidate will understand customer technical needs, draft specifications, and guide risk and budget considerations while ensuring timely delivery and high-quality outcomes in the Middle East region.

Qualifications

• Master’s degree in Computer Science or Engineering.
• An additional degree in Business or Commercial engineering would be preferred.
• Experience: At least 3 years in smart card or related technical environment.
• Project Management experience.
• Customer and business oriented.
• Good creative intelligence (design, conceptualisation).
• Be tenacious in solving problems.
• Organized, rigorous and autonomous.
• Willingness to travel within Middle-East.

Responsibilities

• Own and drive the Technical Interface to the customer.
• Pre-Sales Support and Project Management (Customer Project Owner).
• Coordinate with DIS/Thales teams on project delivery and milestones.
• Prepare and present technical specifications, test plans, and validations.
• Provide technical support and guidance during integration and deployment.
• Liaise with sales and marketing to align product roadmap with customer needs.
• Lead and coordinate internal teams to ensure on-time delivery and quality.

Skills

English fluent

Urdu fluent

Teamwork skills

Communication skills

Reporting skills

Technical background EMV

SmartCard knowledge

PKI

Enterprise security

Travel willingness

Education

Master's degree in CS/Engineering

Business/Commercial engineering degree preferred

Tools

EMV devices

SmartCard tooling

Job description

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

CORE MISSION

Own and drive the Technical Interface to the customer. Pre-Sales Support Project Management (Customer Project Owner) Part of Project Implementation (Specifications, Test-Elements,…) Technical Support Main Responsibilities Customer intimacy Main interface for technical topics between the customer and DIS/Thales. Acquire a good understanding and technical knowledge of the customer card-related solutions (DIS/Thales and competition’s one). Understand the technical organization at the customer and advice DIS/Thales on how and where to promote the products and solutions. Design and lead Initiatives that have a strategic impact on the business relationship with customers and selected partners. Pre-Sales Proactively act to understand customer technical needs and identify potential card-based Solutions in relation with the BPS/DIS/Thales Product Roadmap. Write the preliminary requirements specification for any customer project. Responsible for the technical answers and effort & cost quotes for technical tasks to RFI and RFQ. Lobby and create customer awareness for BPS products and services. Project Management TC fulfils the “Customer Project Owner” role by default for all projects with the customer. Controls the cost and schedules execution of projects. Involve other teams of BPS/DIS (ie. EMV Consulting team, Perso Teams) on the project definition and planning whenever needed to fulfill the customers’ requirements and coordinate with these teams during implementation (project phase). Management of the Project-related communication with the Customer. Organize Project Kick-Off- and Follow-up Meetings with the Customer Dispatch external Project Reporting Deal project-wise with the changes requested by the Customer Ensure the Project Acceptance Contribute to trigger external billing Leading and coordinating all parts of the Gemalto organization from the Project launch up to the Customer Delivery. Organize internal Project Meetings Manage, coordinate, motivate and inform all relevant parts of the organization Write a Project Management Plan if required and agreed during Kick-Off Ensure writing and validate the Project Test Plans and Test Results Be responsible for Bug Reporting and Correction Ensure consistent and on-time the issuance of detailed Specifications Manage the project risks and impacts Dispatch internal project Reporting Ensure Project follow-up Responsible for Escalation on major conflicts Lead the Acceptance, responsible for the Delivery Ensure transfer to the Support-Team if applicable Warrant that card and Solutions are compliant with Customer Requirements Commit on time delivery, quality delivery and project cost Defend DIS/Thales interest in the context of the Project Implementation Creation of technical Specifications, esp. detailed personalization Specifications for the Electrical and Graphical (Pre-)Personalization of Cards, as well as Data Processing Specifications and Electrical Profiles Creation of Validation Elements in the scope of the Projects (eg. Test cards) Technical Support Entry point for any kind of technical issues or questions for the customers related to smart cards and/or BPS Products and Services Coordination of fixing issues/bugs which are arising during the usage of BPS Products/Solutions at the Customer with other internal teams, while maintaining the role of single point of contact between the Customer and DIS/Thales. Direct support to customers during the Integration and Test Phase of card based projects with DIS/Thales. Provides Customers with first-hand information about card-related subjects. Internally Help the sales force to understand what solution already exist in DIS/Thales to improve efficiency in developments and create synergies between account teams Ensure feedback to the product marketing and technical teams on technical features required by the customer to help at the definition of the DIS/Thales products roadmap, in full coordination with the Sales and marketing team. Assist the DIS/Thales sales and marketing forces defining and/or positioning existing or new products (including roadmap presentations at the customer). Provide ad-hoc expert support and/or training to other TCs. Proactively share gained knowledge about technical issues, products and processes within the TC-Team and Community. Proactively reflect currently used processes and tools within the TC-Community and feedback evolution/correction ideas

QUALIFICATIONS

• Education Master’s degree in Computer Science or Engineering.
• An additional degree in Business or Commercial engineering would be preferred.
• Skills English Fluent – Urdu Fluent Good teaming and networking skills Good oral and written communication and reporting skills Strong Technical Background in fields like: EMV, SmartCards, PKI, Enterprise Security Experience At least 3 years working experience in smart card or related technical environment. Project Management Experience Personal abilities Customer and business oriented Good creative intelligence (design, conceptualisation) Be tenacious in the approach to solve problems Organized, rigorous and autonomous Ability and Willingness to Travel within Middle-East

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.