Team Lead - Student Counseling (Onsite, Lahore, PKR Salary)

HR POD Careers; Lahore; On-site; PKR 600,000 - 1,100,000; Full time

Job summary

HR POD Careers in Lahore is seeking a skilled leader to oversee the student counselling team and ensure smooth daily operations.

You will set daily and monthly targets, monitor progress, and guide counsellors in engagement, follow-ups, and enrolment conversions, while maintaining high service standards.

Qualifications

• Bachelor's degree in Business Administration, Education, Marketing, or a related field.
• Experience in team management, sales, student counselling, or customer relations.
• Strong leadership, communication, coordination, and problem-solving skills.
• Ability to manage targets, improve team performance, and maintain professional relationships.
• Proficiency in MS Office and basic reporting tools for performance tracking.

Responsibilities

• Lead and supervise the student counselling team to ensure smooth daily operations.
• Set daily and monthly targets and monitor progress against established performance goals.
• Guide counsellors in student engagement, timely follow-ups, and enrolment conversions.
• Maintain professional communication standards and ensure quality student service.
• Monitor student inquiries, maintain accurate records, and prepare regular performance reports.
• Train and motivate team members to strengthen their skills and achieve performance targets.
• Coordinate with management on recruitment, team performance, and operational requirements.

Skills

Team leadership

Sales experience

Student counselling

Customer relations

Communication

Coordination

Problem-solving

Education

Bachelor's degree in Business Administration, Education, Marketing, or a related field

Tools

MS Office

Reporting tools

Job description

Requirements

• Bachelor's degree in Business Administration, Education, Marketing, or a related field.
• Relevant experience in team management, sales, student counselling, or customer relations.
• Strong leadership, communication, coordination, and problem-solving skills.
• Ability to manage targets, improve team performance, and maintain professional relationships.
• Proficiency in MS Office and basic reporting tools for performance tracking.

Responsibilities

• Lead and supervise the student counselling team to ensure smooth daily operations.
• Set daily and monthly targets and monitor progress against established performance goals.
• Guide counsellors in student engagement, timely follow-ups, and enrolment conversions.
• Maintain professional communication standards and ensure quality student service.
• Monitor student inquiries, maintain accurate records, and prepare regular performance reports.
• Train and motivate team members to strengthen their skills and achieve performance targets.
• Coordinate with management on recruitment, team performance, and operational requirements.