Global Operations Lead — Cross-Regional Team Builder

Abacus Outsourcing; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Abacus Outsourcing in Lahore, Pakistan, seeks a Team Lead Operations (International) to guide a cross-functional team across global markets. You will drive performance, coordinate international projects, and foster cultural inclusivity while aligning with strategic company goals.

The role emphasizes leadership, coaching, and excellent English communication to ensure effective collaboration with regional stakeholders and senior management across time zones.

Qualifications

• Bachelor's degree in any field.
• 1+ years of leadership experience, preferably in BPO.
• Strong understanding of global markets and cultural dynamics.
• Excellent verbal and written English communication.

Responsibilities

• Lead and motivate a cross-functional team to achieve performance targets.
• Conduct regular team meetings to discuss progress, challenges, and opportunities.
• Provide coaching and development opportunities for team members.
• Collaborate with senior management to develop international strategies.
• Identify market trends and opportunities for growth in different regions.
• Oversee international projects, ensuring timely delivery and alignment with company goals.
• Coordinate with stakeholders across departments and regions.
• Set clear performance metrics and monitor progress.
• Prepare reports and presentations for management on team performance and project outcomes.
• Act as liaison between team and other departments to facilitate communication.

Skills

Leadership

Team management

Cross-functional collaboration

English communication

Global markets

Cultural dynamics

Education

Bachelor's degree

Job description

Abacus Outsourcing in Lahore, Pakistan, seeks a Team Lead Operations (International) to guide a cross-functional team across global markets. You will drive performance, coordinate international projects, and foster cultural inclusivity while aligning with strategic company goals.

The role emphasizes leadership, coaching, and excellent English communication to ensure effective collaboration with regional stakeholders and senior management across time zones.