Systems Engineer II: Advanced IT & M365 Specialist

Prime System Solutions; Lahore; On-site; PKR 800,000 - 1,200,000; Full time

Job summary

Prime System Solutions is seeking a Systems Engineer Level II to provide advanced technical support and solutions. The role demands troubleshooting of complex issues and collaboration with clients and teams for optimal IT infrastructure performance.

The ideal candidate will have over 3 years experience in a technical support role and strong expertise in M365, along with a solid understanding of Windows operating systems.

Qualifications

• 3+ years experience in a technical support role, preferably in a Managed Service Provider environment.
• Experience troubleshooting complex M365 issues.
• Strong knowledge of Windows operating systems.
• M365 certification preferable Modern Workspace.

Responsibilities

• Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
• Troubleshoot and resolve escalated incidents and service requests efficiently.
• Take a lead role in monitoring and managing client IT infrastructure.
• Mentor and guide Level I engineers in troubleshooting and resolution processes.
• Troubleshoot complex issues within the M365 ecosystem.

Skills

Technical support

Troubleshooting

M365 expertise

Windows operating systems

PowerShell

Tools

M365 Security Center

EntraID

Job description

Prime System Solutions is seeking a Systems Engineer Level II to provide advanced technical support and solutions. The role demands troubleshooting of complex issues and collaboration with clients and teams for optimal IT infrastructure performance.

The ideal candidate will have over 3 years experience in a technical support role and strong expertise in M365, along with a solid understanding of Windows operating systems.