Super Store Helper

Lahore University of Management Sciences; Pakistan; On-site; PKR 279,000 - 446,000; Full time

Job summary

Lahore University of Management Sciences (LUMS) seeks a diligent Super Store Helper to support daily operations at the university's retail outlet. You will assist with warehouse and store handling, manage stock movement, and ensure a clean, organized environment to promote a smooth shopping experience.

When assigned, you will operate the cash counter with accurate scanning, proper cash handling, and adherence to store procedures.

Qualifications

• Intermediate education completed.
• Preferably 1–2 years of relevant experience.
• Basic understanding of stock handling and inventory management.
• Ability to operate barcode scanners and POS system.
• Strong customer service and professional conduct.

Responsibilities

• Assist in receiving, stocking, and organizing materials.
• Move stock between the warehouse and the store to maintain product availability.
• Conduct regular stock counts and report discrepancies.
• Handle cash counter responsibilities as assigned with accuracy.
• Respond to customer queries politely and professionally.
• Open and close store shifts punctually and prepare store for opening/closing.

Skills

Customer service

Stock management

POS basics

Communication skills

Initiative

Education

Intermediate

Tools

Barcode scanner

POS system

Job description

Travel Required

No

Position Overview

The Super Store Helper supports the smooth operations of the LUMS Super Store by assisting with store handling, inventory management, customer service, and cash counter operations when required. The role ensures accurate stock movement, proper product handling, and a clean, organised environment, contributing to efficient store functioning and a positive customer experience.

Key Responsibilities

1. Warehouse & Super Store Operations

• Assist in receiving, stacking, and organising materials on shelves and storage racks.
• Move stock between the warehouse and the Super Store as needed to maintain product availability.
• Conduct regular stock counts and promptly report discrepancies.
• Maintain cleanliness and orderliness in the warehouse and Superstore areas.
• Monitor inventory levels and promptly inform the Store Manager of low-stock or fast-moving items.
• Support smooth daily operations by performing any additional tasks assigned by the Line Manager.

2. Cash Counter Responsibilities (When assigned)

• Ensure each product is scanned using the barcode scanner to record sales accurately in the system.
• Strictly avoid manual code entry unless explicitly instructed for specific exceptions, ensuring no incorrect sales entries occur.
• Maintain high accuracy in scanning to prevent inconsistencies or errors in daily sales reporting.
• Handle cash responsibly at the cash counter, ensuring correct collection, safe management, and timely handover as per store procedures.
• Maintain proper documentation and follow all cash handling protocols.

3. Customer Service & Conduct

• Respond to customer queries politely, professionally, and in a helpful manner.
• Maintain a balanced, respectful, and appropriate demeanour with all customers.
• Avoid excessive or inappropriate gestures, ensuring the interaction remains comfortable and professional for customers at all times.
• Provide courteous assistance, ensuring customers feel supported and valued without feeling uncomfortable.

4. Store Opening & Closing Responsibilities

• Ensure punctuality and timely attendance for assigned opening and closing shifts.
• Assist in preparing the store for opening, including cleaning, stocking, and readiness checks.
• Support proper store closing by organising the store, ensuring all items are secured, and following assigned lock-up procedures.
• Follow all store timelines, procedures, and protocols for daily opening and closing.

Knowledge & Skills

• Effective verbal communication and basic written communication skills.
• Ability to manage customer queries courteously and professionally.
• Basic understanding of stock handling and inventory management.
• Ability to take initiative, identify issues, and support problem-solving.
• Familiarity with barcode scanners and basic point-of-sale processes.

Behaviours

• Integrity
• Accountability
• Commitment to work responsibilities
• Team player
• Punctual and disciplined

Qualifications

• Intermediate.

Experience

• Preferably 1-2 years of relevant experience.

Job Description

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What We Offer:

LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.

We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.

LUMS offers competitive benefits to its academic and professional colleagues including Provident Fund, Group Life Insurance, EOBI for Pension Scheme, Outpatient medical coverage for self and family, and In-patient Health Insurance for self, spouse, and dependent children.

The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical centre, the LUMS Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for children of community members.

Discounts

LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a token of each member’s value to our community. Our internal educational discounts include waiver of undergraduate tuition fees of employees’ children studying at LUMS, scholarships for master’s programs in several schools, and executive development programs offered by the nationally recognized Rausing Executive Development Center (REDC).

LUMS is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.