Specialist - Office of Financial Aid

Lahore University of Management Sciences; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Provident Fund

Group Life Insurance

EOBI Pension Scheme

Outpatient medical coverage

Job summary

Lahore University of Management Sciences (LUMS) is seeking a Financial Aid Specialist to manage the aid process, assess applications, and communicate decisions to students and families. The role requires strong analytical and communication skills, plus collaboration with Admissions, Finance, and other offices.

You will guide students on funding options, ensure compliance with policies, and maintain detailed records in the student management system while supporting equitable aid allocation.

Qualifications

• BS(Hons) degree in Business Administration, Social Sciences, Education, or a related discipline from an HEC-recognized institution.

Responsibilities

• Review and assess financial aid applications for completeness, accuracy and policy compliance.
• Provide guidance to students regarding funding options, payment plans, and financial estimates.
• Counsel students and parents on financial aid policies, documentation requirements, and timelines.
• Conduct interviews and verification assessments with students and parents to establish need.
• Maintain accurate records of aid disbursements, adjustments, and case histories in the student management system.
• Coordinate with Admissions, Finance, and Registrar for information sharing and case resolution.

Skills

Analytical skills

Communication

MS Office

Policy knowledge

LUMS procedures

Multi-tasking

Customer service

Education

BS(Hons) degree in Business Administration or related field

Tools

Student data management systems

Job description

The Financial Aid Specialist is responsible for managing and executing the financial aid process, ensuring accurate assessment, documentation, and communication of student funding decisions. The role requires strong analytical and communication skills, attention to detail, and effective collaboration with internal and external stakeholders to support institutional policies for equitable aid allocation.

Key Responsibilities

• Review and assess financial aid applications, ensuring completeness, accuracy, and compliance with institutional policies.
• Provide guidance to students regarding available funding options, payment plans, and financial estimates.
• Counsel students and parents on financial aid policies, documentation requirements, and procedural timelines.
• Conduct interviews and verification assessments with students and parents to establish financial need.
• Undertake field verifications or special case reviews as required, including on-site assessments within Pakistan.
• Prepare comprehensive case summaries and present recommendations for Financial Aid Committee reviews.
• Support the coordination of Committee meetings, including case preparation, documentation, and minutes.
• Communicate financial aid decisions clearly and empathetically to students and parents, ensuring proper understanding and next steps.
• Monitor students’ academic progress for financial aid renewal and compliance with satisfactory academic performance criteria.
• Maintain accurate records of aid disbursements, adjustments, and case histories in the student management system.
• Administer assigned internal and external scholarship programmes, ensuring compliance with donor or institutional guidelines.
• Coordinate with other university offices, including Admissions, Finance, and the Registrar’s Office, for information sharing and case resolution.
• Participate in continuous improvement initiatives, system enhancements, and data reporting for management analysis.
• Serve as a liaison with the Office of Advancement to ensure financial aid-related information on all platforms is current and consistent.
• Handle student and stakeholder queries in person and via email with professionalism and empathy.
• Perform other related duties, consistent with the scope and level of the position, as assigned by the Line Manager or Head of Department.

Knowledge & Skills

• Strong analytical, quantitative, and case assessment skills.
• Excellent communication (in both Urdu & English) and counselling abilities.
• Proficiency in MS Office and student data management systems.
• Sound understanding of financial aid policies, institutional regulations, and funding mechanisms.
• Familiarity with LUMS academic programmes and administrative procedures.
• Ability to manage multiple priorities and work effectively under deadlines.
• Customer service orientation and confidentiality in data handling.

Behaviours

• Willingness to deliver high-quality work within specified deadlines.
• Integrity and professionalism in all communications.
• Student-centric and service-oriented.
• Dependable, disciplined, and proactive in task completion.
• Collaborative team player with a positive attitude.
• Assertive yet respectful when managing competing priorities.
• Flexibility to work late evenings and weekends during peak operational periods, as needed.

Qualifications

• BS(Hons) degree in Business Administration, Social Sciences, Education, or a related discipline from an HEC-recognized institution

Experience

• Minimum 03 years of relevant experience in financial aid administration, student services, admissions, scholarships, education administration, or a similar role.
• Experience in financial assessment, case management, stakeholder engagement, and data management is preferred.

What We Offer:

LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.

We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.

LUMS offers competitive benefits to its academic and professional colleagues including Provident Fund, Group Life Insurance, EOBI for Pension Scheme, Outpatient medical coverage for self and family, and In-patient Health Insurance for self, spouse, and dependent children.

The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical centre, the LUMS Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for children of community members.

Discounts

LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a token of each member’s value to our community. Our internal educational discounts include waiver of undergraduate tuition fees of employees’ children studying at LUMS, scholarships for master’s programs in several schools, and executive development programs offered by the nationally recognized Rausing Executive Development Center (REDC).

LUMS is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.