Student Success Specialist

Lahore University of Management Sciences; Pakistan; Presencial; PKR 1.200.000 - 2.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Provident Fund

Group Life Insurance

EOBI for Pension Scheme

Outpatient medical coverage for self &

family

In-patient Health Insurance

Campus facilities and services

Descripción de la vacante

Lahore University of Management Sciences is seeking a dedicated professional to manage the operational activities of the Student Success domain. You will support leadership, contribute to programme development, and coordinate events and communications within the office.

The role emphasizes student engagement, documentation, and continuous improvement, with responsibilities spanning planning, administration, and cross‑functional collaboration across campus.

Formación

• Experience in developing and implementing programmes or initiatives.
• Familiarity with Monitoring & Evaluation (M&E) frameworks and methods.
• Student experience and service orientation; strong communication and collaboration skills.

Responsabilidades

• Identify student needs and areas requiring additional support.
• Contribute to short- and long-term plans, programmes, and resources.
• Support development and enhancement of Student Success programmes and collaborations with campus stakeholders.
• Manage substantial portion of operational activities for existing and new programmes; handle logistics and stakeholder engagement.
• Plan, coordinate, and oversee Student Success events and activities; update digital resources and disseminate them.

Conocimientos

Programme development

M&E frameworks

Student experience

Programme planning

Problem solving

Research writing

Collaboration

Time management

Accountability

Adaptability

Educación

Bachelor's (Hons.) and/or Master's

Descripción del empleo

The candidate will manage the operational activities of the Student Success (SS) domain, support the Team Lead/Functional Head, and contribute to the effective administration and overall functioning of the office.

Key Responsibilities

1. Student Success Planning & Support

• Identify student needs and areas requiring additional support.
• Contribute to the development of short- and long-term plans, programmes, and resources to address identified needs.
• Monitor student engagement and identify opportunities for improvement.

2. Programme Development, Collaboration & Capacity Building

• Support the development and enhancement of Student Success programmes.
• Build and maintain collaborations with campus stakeholders.
• Develop resources, manuals, and best-practice approaches to support programme delivery.
• Manage substantial proportion of the operational activities for existing and new programmes.
• Manage logistics, student partners, stakeholder engagement, and programme implementation.

4. Events & Communications

• Plan, coordinate, and oversee Student Success events and activities.
• Develop and update digital resources and coordinate their dissemination.
• Coordinate marketing and outreach activities for programmes and events.
• Review relevant social media content.
• Implement programme plans and monitoring mechanisms.
• Track student participation, feedback, and programme impact.
• Use findings to improve existing initiatives and identify future priorities.
• Ensure initiatives are informed by research, best practices, and the LUMS context.
• Gather input from students, alumni, faculty, and other stakeholders.
• Maintain structured records of feedback and insights to inform programme development and improvement.

7. Administration & Office Management

• Support the effective functioning of the office, including policies, documentation, and compliance.
• Coordinate meetings and maintain meeting notes, stakeholder records, and other relevant documentation.
• Prepare operational and strategic reports.
• Support the recruitment and supervision of staff and student partners, when required.

8. Other Responsibilities

• Provide operational support to other NOP Centre offices when required.
• Pursue continuous professional development in higher education.
• Perform additional duties as assigned by the Functional Head. The above responsibilities are not exhaustive.

Knowledge & Skills

• Experience in programme or initiative development and implementation.
• Familiarity with Monitoring and Evaluation (M&E) frameworks and methods.
• Student experience and service orientation.
• Programme planning, coordination, and implementation.
• Problem-solving and decision-making skills.
• Research, writing, and communication skills.
• Collaboration and teamwork.
• Time management and organisational skills.
• Accountability and attention to detail.
• Adaptability and continuous learning.

Behaviours

• Commitment to enhancing the student experience.
• Initiative, ownership, and a proactive approach.
• Leadership and entrepreneurial mindset.
• Collaborative and team-oriented approach.
• Openness to feedback and continuous improvement.
• Integrity and ethical conduct.
• Professionalism and discretion.
• Accountability for actions and decisions.
• Patience and composure in challenging situations.
• Respectful and supportive attitude towards colleagues and students.
• Flexibility and adaptability during peak operational periods.
• Respect for diversity and different perspectives.

Qualifications

• At least a Bachelor's (Hons.) and/or Masters from a globally reputable and accredited institution.

Experience

• 3 years of proven work experience in a research-based role with some experience of operations and office administration.

What We Offer:

LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.

We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.

LUMS offers competitive benefits to its academic and professional colleagues including Provident Fund, Group Life Insurance, EOBI for Pension Scheme, Outpatient medical coverage for self and family, and In-patient Health Insurance for self, spouse, and dependent children.

The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical centre, the LUMS Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for children of community members.

Discounts

LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a token of each member’s value to our community. Our internal educational discounts include waiver of undergraduate tuition fees of employees’ children studying at LUMS, scholarships for master’s programs in several schools, and executive development programs offered by the nationally recognized Rausing Executive Development Center (REDC).

LUMS is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.