Strategic Workforce Manager - Hybrid & Analytics-Driven

PTCL.Official; Islamabad; Hybrid; PKR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

PTCL is seeking a Workforce Management Analyst to drive automation, forecasting, and capacity planning for nationwide customer service, ensuring consistent performance through duty rosters and centralized reporting. You will also develop employee profiling to enable management in performance strategies.

The role requires a BS (Hons.) with strong business understanding and proficiency in Analytics, SQL, and MS Office; a hybrid work model is offered to balance collaboration and focus.

Qualifications

• BS (Hons.) is required.
• Strong business understanding and analytical thinking are essential.
• Experience with workforce analytics is a plus.

Responsibilities

• Enhance service efficiency via demand forecasting and capacity planning.
• Improve turnaround times through time management and process optimization.
• Identify manual processes and drive automation initiatives.
• Focus on delivering superior customer experience and satisfaction.
• Pursue continuous self-development and strengthen professional capabilities.
• Meet and achieve defined performance targets and objectives.

Skills

Business Analytics

Strategic Workforce Planning

Microsoft Office

SQL Database

Education

BS (Hons.)

Job description

PTCL is seeking a Workforce Management Analyst to drive automation, forecasting, and capacity planning for nationwide customer service, ensuring consistent performance through duty rosters and centralized reporting. You will also develop employee profiling to enable management in performance strategies.

The role requires a BS (Hons.) with strong business understanding and proficiency in Analytics, SQL, and MS Office; a hybrid work model is offered to balance collaboration and focus.