Strategic Programs Manager — Support & Ops (Hybrid)

Gomotive; Islamabad, Lahore; Hybrid; PKR 3,200,000 - 5,200,000; Full time

Job summary

Motive empowers safety, operations and finance teams to manage drivers, vehicles and fleet spend in a single system. As a Support Program Manager, you will lead cross-functional initiatives to improve the end-to-end customer experience.

You will partner with Sales, Billing, Post Sales and other teams to identify opportunities, define programs, measure outcomes, and implement scalable processes that drive customer value.

Qualifications

• 5+ years of experience in program management, business operations, strategy, customer operations, or a related field.
• Proven experience leading complex, cross-functional initiatives with multiple stakeholders and dependencies.
• Strong customer-experience orientation and an ability to connect operational improvements to business outcomes.
• Excellent project planning, prioritization, risk management, and execution skills.
• Strong analytical ability, including experience defining metrics, analyzing data, and communicating insights.
• Ability to influence without authority and build trust across Sales, Operations, Finance, Billing, and Support teams.
• Excellent written and verbal communication, including executive-level storytelling and status reporting.
• Comfort operating in ambiguous, fast-paced environments and turning broad problems into actionable plans.

Responsibilities

• Own Support strategic programs from problem definition and business case development through implementation and measurement.
• Partner with Support, Sales, OM, Billing, and other cross functional teams to align goals, scope, milestones, dependencies, and decision rights.
• Identify customer journey pain points, operational gaps, and cross-functional friction that affect customer experience.
• Build program plans, governance routines, risk registers, success metrics, and executive-ready updates.
• Translate operational and customer data into insights, recommendations, and prioritized actions.
• Coordinate workstreams, resolve dependencies, and drive accountability across teams.
• Design scalable processes, documentation, tooling, and enablement that allow teams to operate consistently and independently.
• Track program outcomes and use feedback and data to refine solutions after launch.

Job description

Motive empowers safety, operations and finance teams to manage drivers, vehicles and fleet spend in a single system. As a Support Program Manager, you will lead cross-functional initiatives to improve the end-to-end customer experience.

You will partner with Sales, Billing, Post Sales and other teams to identify opportunities, define programs, measure outcomes, and implement scalable processes that drive customer value.