Sr. Apparel Decoration Account Manager

Milltex o; Pakistan; Hybrid; PKR 1,000,000 - 2,000,000; Full time

Job summary

Milltex seeks a Senior Decoration Account Manager to own U.S. customer relationships and guide embroidery programs end-to-end. You will translate artwork into production specifications, select techniques and substrates, and shepherd orders through strike-off, approvals, and production within SLA.

The role combines embroidery expertise with account management. Fluency in English is required, and you will work hybrid from Karachi with some travel, aligning to U.S. business hours.

Qualifications

• 8+ years in apparel decoration or embroidery merchandising.
• Fluent business English, written and spoken.
• Hands-on familiarity with decoration techniques listed.
• Ability to estimate stitch count within ~15% on sight.
• Experience handling U.S./EU brand customers directly.
• Available for U.S. business hours (PKT 4:00 PM–12:00 AM).
• Hybrid work model with weekly in-office day in Karachi.

Responsibilities

• Own U.S. accounts end-to-end for brand owners and buyers.
• Lead Zoom and phone calls during U.S. business hours.
• Translate artwork into decoration specifications and tech packs.
• Select decoration techniques and substrates for production.
• Estimate stitch count on sight (±15%) and advise on costs.
• Oversee strike-off, sample approval, and production to SLA.
• Coordinate with factories, production, and quality teams.
• Support MTX Custom program at lower capacity as needed.

Skills

Account management

Embroidery expertise

Fluent English

Communication

Time management

Zoom/phone coordination

Vendor coordination

Client relationship

Tools

Wilcom

Pulse

Tajima DG/ML

Job description

Description:

The Senior Decoration Account Managerowns U.S. customer relationships and provides technical direction for the MTX Stitches program end-to-end. This role translates customer artwork into executable decoration specifications, selects appropriate techniques and substrate pairings, and shepherds orders through strike-off, sample approval, and production within SLA. It combines technical expertise in embroidery and applique with account management, engaging with U.S. brand owners, streetwear designers, college bookstores, and corporate merchandise buyers. The role also supports the MTX Custom program at approximately one-fifth capacity.

Working hours

4:00 PM - 12:00 AM PKT, Monday through Friday. One in-office or factory day per week (typically Wednesday) with the remainder remote from home in Karachi (hybrid). Role requires being available for Zoom/phone during U.S. business hours. Requires some travel.

Key responsibilities

• Own U.S. accounts end-to-end for brand owners, streetwear designers, college bookstores, and corporate merchandise buyers.
• Lead Zoom and phone calls during U.S. business hours; conduct artwork and technique conversations with customers.
• Translate artwork into decoration specifications and tech packs; select appropriate decoration techniques and substrates.
• Estimate stitch count on sight (within ~15%) and recommend cost/production methods.
• Oversee strike-off, sample approval, and production to meet SLAs.
• Coordinate with factories, production, and quality teams; troubleshoot production issues (e.g., chenille, applique, direct embroidery, print add-ons).
• Manage timelines, approvals, and communication for US/EU brand customers.
• Support MTX Custom program at lower capacity as needed.

What we’re looking for

Must-have

• 8+ years apparel decoration or embroidery merchandising experience.
• Fluent business English, spoken and written.
• Hands-on familiarity with decoration techniques: chenille; twill/felt applique; camo/jersey applique; direct embroidery; screen-print add-ons.
• Ability to estimate stitch count within ~15% on sight.
• Experience handling U.S./EU brand customers directly.
• Comfortable on Zoom/phone during U.S. business hours (4:00 PM - 12:00 AM PKT).
• Working knowledge of Wilcom, Pulse, Tajima DG/ML or equivalent digitizing software.
• Based in Karachi or willing to relocate to Karachi; hybrid with one in-office/factory day per week.

Preferred

• Background at a Karachi/Lahore decoration export house or similar.
• Hands-on digitization skill (Wilcom EmbroideryStudio or equivalent).
• Prior experience writing decoration tech packs/specs.
• Experience with chenille-specific production.
• Knowledge of U.S. promotional-products and streetwear customer segments.