Senior Decoration Account Manager

Milltex; Karachi Division; On-site; PKR 1,500,000 - 2,000,000; Full time

Job summary

Milltex is seeking a Senior Decoration Account Manager to own US customer relationships and decoration technical direction. This hybrid role involves collaborating with US brand owners and managing the overall decoration process from artwork to production.

Ideal candidates will have 8+ years of experience in apparel decoration, be fluent in business English, and possess strong communication skills for effectively engaging with clients during US business hours.

Qualifications

• 8+ years of apparel decoration/embroidery merchandising experience.
• Comfortable on Zoom/phone during US business hours.
• Experience handling US/EU brand customers directly.

Responsibilities

• Own US accounts end-to-end and maintain customer communications.
• Consult on decoration techniques and estimate stitch counts.
• Write decoration specifications for production and handle approvals.
• Manage SLA for strike-offs and on-time deliveries.

Skills

Apparel decoration experience

Fluent business English

Familiarity with decoration techniques

Stitch count estimation

Customer handling experience

Zoom/phone communication

Knowledge of digitizing software

Tools

Wilcom

Pulse

Tajima digitizing software

Job description

Job Description

Senior Decoration Account Manager owns US customer relationships and decoration technical direction for MTX Stitches program end-to-end. This role translates customer artwork into executable decoration specifications, selects the correct technique and substrate pairing, and shepherds each order through strike-off, sample approval, and production within SLA. It is equal parts technical expert and account manager: fluent in embroidery and applique techniques, and confident on Zoom with US brand owners, streetwear designers, college bookstores, and corporate merchandise buyers. The role also supports the MTX Custom program at roughly one-fifth capacity.

Working Hours

4:00 PM 12:00 AM PKT, Monday through Friday. This shift covers the US Eastern morning and part of the Pacific morning. One in-office or factory day per week is required typically Wednesday with the remainder worked remotely from home in Karachi (hybrid).

Key Responsibilities

• Customer Engagement

  Own US accounts end-to-end: brand owners, streetwear designers, college bookstores, and corporate merch buyers. Run Zoom and phone calls during US business hours; lead artwork conversations with confidence and clarity. Maintain customer communications through the MTX live status portal. Cultivate repeat customers the primary driver of program revenue growth. Set and manage customer expectations on timelines, MOQ, and technique feasibility.

• Decoration Technique Consultation

  Select the correct technique among the eight MTX methods for each artwork and substrate. Estimate stitch count on sight (within 15%) and flag designs that will pucker or fail at scale. Judge substrate compatibility across Milltex styles and decide where screen-print add-ons are appropriate. Push back diplomatically on impractical artwork and propose executable alternatives. Make screen-print vs. embroidery and combination decisions per order.

• Production Translation

  Write a one-page decoration spec per order for the digitizer and factory. Provide HD strike-off direction and review HD strike-offs against intent. Escalate to physical strike-off when HD is insufficient. Run the sample approval workflow with the customer and the factory.

• SLA Ownership

  Own the 7-business-day strike-off SLA and on-time rate. Maintain visibility on the 25-day production milestone for every order. Hand off to Logistics for the transit guarantee (60 days ocean / 30 days air door-to-Buffalo).

Job Specification

• 8+ years of apparel decoration / embroidery merchandising experience
• Fluent business English, spoken and written
• Hands-on familiarity with major decoration techniques (chenille, twill/felt applique variants, camo jersey applique, direct embroidery, screen-print add-ons)
• Ability to estimate stitch count within 15% on sight
• Experience handling US/EU brand customers directly
• Comfortable on Zoom/phone during US business hours
• Working knowledge of Wilcom, Pulse, or Tajima digitizing software
• Karachi-based, or willing to relocate to Karachi