SMB Customer Solutions Specialist - Make an Impact

GoHire Technologies LTD.; Islamabad; On-site; PKR 1,004,000 - 1,451,000; Full time

Benefits offered by this job

Competitive salary

Health and life insurance

Gratuity

EOBI

Transport/fuel allowance

Paid time off

Quarterly bonuses

Staff recognition programs

Staff training programs

Career progression

Fun, enriched culture

Job summary

WellnessLiving is seeking a Customer Solutions Specialist for SMBs to be the first line of contact for customers. You’ll resolve issues, provide clear, personalized solutions, and own each inquiry with empathy and timely communication.

The role emphasizes problem-solving, cross-team collaboration, and a service-first mindset to help small-to-medium businesses succeed with our software.

Qualifications

• 1 to 3 years of experience in customer support or customer care with international clients (especially US, North America, Canada, Australia).
• Highly organized and detail-oriented.
• A solution-oriented approach to problem-solving.
• Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses.
• Strong interpersonal skills and proficiency in English communication (written & verbal).
• Well-developed ability to build strong relationships, establish credibility, and collaborate across teams.
• Ability to quickly leverage tools such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA.
• High energy level and urgency.

Responsibilities

• Answer inbound calls & emails from customers
• Answer call-back requests from customers
• Provide software support by troubleshooting technical issues or general account queries
• Investigate the root cause of issues using system knowledge
• Gather information on issues from customers to report or elevate to Subject Matter Experts
• Flag customers who demonstrate problematic or negative behavior appropriately
• Promote and maintain a high quality, professional image among our customer bases
• Assist Customer Success Trainees as a training buddy to monitor their skills

Skills

Customer support experience

International clients

SAAS knowledge

Highly organized

Detail-oriented

Solution-oriented

Strong interpersonal skills

English communication

Relationship building

Cross-team collaboration

Microsoft Office

ZOHO CRM

Intercom

JIRA

High energy

Tools

Microsoft Office Suite

ZOHO CRM

Intercom

JIRA

Job description

WellnessLiving is seeking a Customer Solutions Specialist for SMBs to be the first line of contact for customers. You’ll resolve issues, provide clear, personalized solutions, and own each inquiry with empathy and timely communication.

The role emphasizes problem-solving, cross-team collaboration, and a service-first mindset to help small-to-medium businesses succeed with our software.