SMB Customer Solutions Specialist — Help Brands Grow

GoHire Technologies LTD.; Islamabad; On-site; PKR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Group Health Insurance

Gratuity

EOBI

Transport allowance

Paid time off

Quarterly Bonuses

Staff recognition

Staff training programs

Career progression

Enriched workplace culture

Job summary

WellnessLiving is seeking a Customer Solutions Specialist - SMB who will be the first point of contact for customers, handling inquiries via calls and emails with a focus on delivering clear, personalized solutions. You will own issues end-to-end and coordinate with internal teams to ensure customer success.

The role emphasizes empathy, problem solving, and a proactive approach to customer care in a fast-growing software company serving North American markets.

Qualifications

• 1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia)
• Experience in the SAAS industry is a competitive edge
• Strong English communication (written & verbal) and relationship-building skills
• Ability to troubleshoot and communicate clear, personalized solutions

Responsibilities

• Answer inbound calls & emails from customers
• Answer call-back requests from customers
• Provide software support by troubleshooting technical issues or general account queries
• Investigate the root cause of issues using system knowledge
• Gather information on issues from customers to report or elevate to appropriate Subject Matter Experts
• Flag customers who demonstrate problematic or negative behavior appropriately
• Promote and maintain a high quality, professional, service-oriented company image among our customer bases
• Assist Customer Success Trainees as a training buddy to monitor their email & phone skills before graduation

Skills

Customer support

SAAS industry

English fluency

CRM tools

Cross-team collab

Problem solving

Time management

Tools

Zoho CRM

Intercom

JIRA

Job description

WellnessLiving is seeking a Customer Solutions Specialist - SMB who will be the first point of contact for customers, handling inquiries via calls and emails with a focus on delivering clear, personalized solutions. You will own issues end-to-end and coordinate with internal teams to ensure customer success.

The role emphasizes empathy, problem solving, and a proactive approach to customer care in a fast-growing software company serving North American markets.