Service Technician

Shankara Motors; Uppal; On-site; PKR 502,000 - 725,000; Full time

Job summary

Shankara Motors in Pakistan is seeking a proactive after-sales service executive to provide technical support for EV and two-wheeler products, including repair and servicing. You will conduct on-site visits to diagnose issues, propose solutions, and work with the service team to resolve complex customer complaints while maintaining meticulous records of each vehicle's work.

The role emphasizes timely task completion and strong customer communication.

Qualifications

• 0-2 years of experience in after-sales service or related field (EV/two wheeler industry).
• B.Tech degree from a recognized university (preferably in Computers).
• Strong understanding of electric vehicle technology and its applications.
• Excellent communication skills for effective interaction with customers.

Responsibilities

• Provide technical support to customers for EV/two wheeler products, including repair and servicing.
• Conduct site visits to diagnose issues with electric vehicles and provide solutions.
• Collaborate with team members to resolve complex customer complaints.
• Maintain accurate records of work performed on each vehicle.
• Ensure timely completion of tasks assigned by supervisors.

Skills

Excellent communication

Customer service

EV technology understanding

Team collaboration

Education

B.Tech degree (Computers)

Job description

Roles and Responsibilities

• Provide technical support to customers for EV/two wheeler products, including repair and servicing.


• Conduct site visits to diagnose issues with electric vehicles and provide solutions.


• Collaborate with team members to resolve complex customer complaints.


• Maintain accurate records of work performed on each vehicle.


• Ensure timely completion of tasks assigned by supervisors.

Desired Candidate Profile

• 0-2 years of experience in after-sales service or related field (EV/two wheeler industry).


• B.Tech degree from a recognized university (preferably in Computers).


• Strong understanding of electric vehicle technology and its applications.


• Excellent communication skills for effective interaction with customers.