Service Desk Executive

Indus Hospital; Lahore; On-site; PKR 420,000 - 660,000; Full time

Job summary

Indus Hospital is seeking a Service Desk Executive in Information Technology to provide end-user support for HMIS and IT healthcare front desk operations in Lahore. The role focuses on timely resolution of queries, maintaining logs, and ensuring access to required tools and resources.

The ideal candidate will have at least 2 years of help desk experience, a BS degree in CS/IT, and a proactive approach to incident documentation, escalation, and performance reporting.

Qualifications

• 2+ years of experience in help desk support of HMIS or IT healthcare front desk operations.
• BS degree in Computer Science, Information Technology, or related field.

Responsibilities

• To verify HMIS complaints, maintain logs sheets for record sharing to seniors.
• End-users support, resolving queries and issues in a timely and effective manner.
• Ensure end-users have access to the necessary resources and tools to perform their jobs efficiently.
• Document HMIS complaints from end-users, and distribute them to internal IT teams for resolution.
• Ensure complaints are tracked and resolved in a timely manner, and follow up with end-users to confirm resolution.
• Escalate complex issues to internal IT teams.
• Ensure issues are properly documented and tracked, and follow up with teams to confirm resolution.
• Report on help desk metrics, including issue resolution rates, response times, and customer satisfaction.

Skills

Help Desk

HMIS

End-user support

Education

BS in Computer Science/Information Technology

Job description

Service Desk Executive - Information Technology

Experience

2+ years of experience in help desk support of HMIS or IT healthcare front desk operations

Education

BS degree in Computer Science, Information Technology, or related field

Last Date

27-Aug-2026

Job Description

• To verify HIMS complaints, maintain logs sheets for record sharing to seniors.
• End-users support, resolving queries and issues in a timely and effective manner
• Ensure end-users have access to the necessary resources and tools to perform their jobs efficiently
• Document HMIS complaints from end-users, and distribute them to internal IT teams for resolution
• Ensure complaints are tracked and resolved in a timely manner, and follow up with end-users to confirm resolution
• Escalate complex issues to internal IT teams
• Ensure issues are properly documented and tracked, and follow up with teams to confirm resolution
• Report on help desk metrics, including issue resolution rates, response times, and customer satisfaction

Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”.