Senior UX/CX Designer: Craft Seamless User Journeys

ibex; Karachi Division; On-site; PKR 50,000 - 80,000; Full time

Job summary

Ibex is seeking a Senior UX/CX Designer to craft user-centered experiences across complex digital ecosystems. You will collaborate with product, engineering, research and content teams to shape information architecture, user flows, and end-to-end journeys, delivering intuitive and accessible solutions.

You will translate analytics, VoC, and market feedback into actionable design decisions, advocate for user needs, and contribute to ongoing research and design discussions within a fast-paced,

Qualifications

• 4+ years of UX design, interaction design, or information architecture experience.
• Experience with user flows, journey maps, and IA artifacts.
• Familiar with accessibility (A11y) and usability principles.
• Able to work in fast-paced, matrixed environments.

Responsibilities

• Design user journeys, information architecture artifacts, and IA structures.
• Collaborate with product, engineering, research, and content teams to deliver cohesive UX solutions.
• Translate analytics, VoC, NPS, and market feedback into design improvements.
• Advocate for user needs and align stakeholders around design decisions.
• Contribute to design critiques and incorporate feedback effectively.
• Develop site maps, navigation systems, and IA structures for complex ecosystems.
• Communicate design rationale and progress clearly with stakeholders.
• Manage multiple projects and competing priorities.

Skills

UX Design

Interaction Design

Information Architecture

User Flows

Wireframing

Cross-functional collaboration

Stakeholder management

Communication

Accessibility

Agile

Tools

Figma

FigJam

Figma Make

Adobe Creative Suite

Adobe Experience Manager (AEM)

Job description

Ibex is seeking a Senior UX/CX Designer to craft user-centered experiences across complex digital ecosystems. You will collaborate with product, engineering, research and content teams to shape information architecture, user flows, and end-to-end journeys, delivering intuitive and accessible solutions.

You will translate analytics, VoC, and market feedback into actionable design decisions, advocate for user needs, and contribute to ongoing research and design discussions within a fast-paced,