Senior UX/CX Designer
ibex
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Job summary
Ibex is hiring a Senior UX/CX Designer to shape user-centered experiences across complex digital ecosystems. You will collaborate with product, engineering, research, and content teams to design seamless journeys, IA artifacts, and intuitive interfaces.
The role emphasizes user research, accessibility, and stakeholder alignment, delivering cohesive UX solutions in a fast-paced environment. Ideal candidates bring 2–4 years of UX/IA experience, strong flows and mapping skills, and proficiency in
Qualifications
- 2 to 4 years of experience in UX Design, Interaction Design, or Information Architecture.
- Strong understanding of User Flows, Journey Mapping, and Information Architecture.
- Hands‑on experience with Figma, FigJam, Figma Make, Adobe Creative Suite.
- Experience incorporating VoC and NPS into design decisions.
Responsibilities
- Create user flows, wireframes, journey maps, and information architecture artifacts.
- Translate insights from analytics, VoC, NPS, and market feedback into design improvements.
- Collaborate with product, engineering, research, and content teams to deliver cohesive UX solutions.
- Advocate for user needs and ensure alignment across stakeholders.
- Contribute to design discussions, critiques, and incorporate feedback effectively.
- Support development of site maps, navigation systems, and information architecture structures.
- Ensure designs align with usability, accessibility (A11y), and technical feasibility.
- Maintain a focus on simple, seamless, and intuitive user experiences.
- Support research efforts and translate findings into actionable design solutions.
- Communicate design ideas, rationale, and progress clearly with stakeholders.
- Manage multiple projects and balance competing priorities effectively.
Skills
Tools
Job description
Ibex, for one of its international clients, is hiring on behalf of its global client for the role of Senior UX/CX Designer.
We are looking for an empathetic and detail-oriented designer to support and contribute to user-centered experiences across complex digital ecosystems. In this role, you will collaborate closely with cross-functional teams including product, engineering, research, and content to design seamless and intuitive user journeys. You will play a key role in shaping information architecture, user flows, and end-to-end experiences while ensuring high-quality, customer-focused solutions.
- Create user flows, wireframes, journey maps, and information architecture artifacts
- Translate insights from analytics, Voice of Customer (VoC), NPS, and market feedback into design improvements
- Collaborate with product, engineering, research, and content teams to deliver cohesive UX solutions
- Advocate for user needs and ensure alignment across stakeholders
- Contribute to design discussions, critiques, and incorporate feedback effectively
- Support development of site maps, navigation systems, and information architecture structures
- Ensure designs align with usability, accessibility (A11y), and technical feasibility
- Maintain a focus on simple, seamless, and intuitive user experiences
- Support research efforts and translate findings into actionable design solutions
- Communicate design ideas, rationale, and progress clearly with stakeholders
- Manage multiple projects and balance competing priorities effectively
- 2 to 4 years of experience in UX Design, Interaction Design, or Information Architecture
- Strong understanding of User Flows, Journey Mapping, and Information Architecture
- Hands‑on experience with Figma, FigJam, Figma Make, Adobe Creative Suite
- Experience incorporating User Research, NPS, Voice of Customer (VoC) into design decisions
- Proven ability to work with cross‑functional teams and multiple stakeholders
- Experience building and utilizing personas for design decisions
- Strong communication and stakeholder management skills
- Experience presenting design work to stakeholders
- Familiarity with Adobe Experience Manager (AEM)
- Experience working in Agile environments (sprint planning, collaboration with product & engineering)
- Strong understanding of accessibility (A11y) standards and usability principles
- Ability to work in fast‑paced, complex, and matrixed environments
- Strong attention to detail, collaboration, and problem‑solving mindset
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