Senior Technical Writer

10Pearls, LLC; Lahore, Karachi Division, Islamabad; On-site; PKR 2,009,000 - 2,678,000; Full time

Job summary

10Pearls, LLC seeks a Senior Technical Writer to own the developer documentation experience for a growing platform. You will focus on REST APIs, embeddings, webhooks, SDKs, and AI-enabled experiences, collaborating with engineers and product managers to deliver comprehensive, AI-optimized documentation.

You will define information architecture, content standards, and a docs-as-code workflow, keeping OpenAPI specs, Postman, and code samples in sync while enabling developers to integrate quickly.

Qualifications

• 7+ years of experience in technical writing, with at least 4 years documenting public REST APIs for external developers.
• Proven experience owning and improving a developer portal or technical documentation platform.
• Strong understanding of APIs and the ability to independently read code and make API calls.
• Hands-on experience with tools such as cURL, Postman, JSON, and at least one programming language such as JavaScript or Python.
• Experience working with OpenAPI specifications.
• Experience with documentation platforms such as ReadMe, Mintlify, Docusaurus, or similar tools.
• Experience with Git-based documentation workflows.
• Strong collaboration skills with engineers, product managers, and other technical stakeholders.
• Ability to work independently, ask the right questions, and challenge unclear or incomplete requirements.
• Strong prioritization and organizational skills, with the ability to manage multiple documentation initiatives.

Responsibilities

• Own the information architecture, content strategy, and quality standards for the developer portal, including guides, API references, recipes, and release notes.
• Audit and improve existing documentation by consolidating duplicate content, identifying gaps, retiring outdated information, and simplifying the path to a developer's first API call.
• Write clear and comprehensive integration guides for complex fintech workflows, including AP/AR payments and payment states, vendor onboarding and BILL Network, KYC/KYB, compliance, and verification, Webhooks, Partner and embedded integrations.
• Collaborate with Product and Engineering teams to document new product launches, including OAuth, BILL Elements, MCP, and AI-related developer experiences.
• Create documentation based on PRDs, design documents, Figma files, API specifications, and other technical resources.
• Keep OpenAPI specifications, Postman collections, code samples, and documentation aligned and up to date.
• Optimize documentation for AI-assisted development, including structured content, Markdown output, llms.txt, and content that can be reliably consumed by AI assistants and agents.
• Build and maintain a partner-facing FAQ and self-service documentation to reduce repetitive support requests.
• Establish and maintain style guides, templates, documentation standards, and docs-as-code workflows.
• Work independently with engineers and product managers to gather technical information, identify ambiguities, and ensure documentation accurately reflects the product.
• Prioritize documentation initiatives based on developer needs, product priorities, and business impact.

Skills

APIs

OpenAPI

Postman

JSON

JavaScript/Python

Git workflows

Technical writing

Collaboration

Tools

ReadMe

Mintlify

Docusaurus

Job description

Company Overview

10Pearls is a global, purpose-drivenAI-Nativedigital engineering partner helping businesses re-imagine, digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, transformative digital products that leverage emerging technologies. 10Pearls' clients include Global 2000 enterprises, high growth mid-size businesses, and some of the most exciting start-ups from industries like healthcare, fintech, energy, education, real estate, retail, and hi-tech. Headquartered in the Washington DC metro area, 10Pearls hasproductengineering and softwaredevelopment centers in North America, Latin America, Europe, and South Asia. To learn more, visithttps://10pearls.com.

Role

We are looking for a Senior Technical Writer to own and evolve the developer documentation experience for a growing developer platform. This role will focus on public REST APIs, embedded integrations, webhooks, SDKs, and AI-enabled developer experiences. The ideal candidate is a hands-on technical writer who can independently understand complex technical concepts, collaborate closely with engineers and product managers, and build documentation that enables developers to integrate quickly and successfully. This is a builder role where you will own the documentation strategy, information architecture, quality standards, and overall developer experience.

Responsibilities

• Own the information architecture, content strategy, and quality standards for the developer portal, including guides, API references, recipes, and release notes.


• Audit and improve existing documentation by consolidating duplicate content, identifying gaps, retiring outdated information, and simplifying the path to a developer's first API call.


• Write clear and comprehensive integration guides for complex fintech workflows, including:
  
  
  
  • AP/AR payments and payment states
  
  
  • Vendor onboarding and BILL Network
  
  
  • KYC/KYB, compliance, and verification
  
  
  • Webhooks
  
  
  • Partner and embedded integrations
  
  
  
  


• Collaborate with Product and Engineering teams to document new product launches, including OAuth, BILL Elements, MCP, and AI-related developer experiences.


• Create documentation based on PRDs, design documents, Figma files, API specifications, and other technical resources.


• Keep OpenAPI specifications, Postman collections, code samples, and documentation aligned and up to date.


• Optimize documentation for AI-assisted development, including structured content, Markdown output, llms.txt, and content that can be reliably consumed by AI assistants and agents.


• Build and maintain a partner-facing FAQ and self-service documentation to reduce repetitive support requests.


• Establish and maintain style guides, templates, documentation standards, and docs-as-code workflows.


• Work independently with engineers and product managers to gather technical information, identify ambiguities, and ensure documentation accurately reflects the product.


• Prioritize documentation initiatives based on developer needs, product priorities, and business impact.

Requirements

• 7+ years of experience in technical writing, with at least 4 years of experience documenting public REST APIs for external developers.


• Proven experience owning and improving a developer portal or technical documentation platform.


• Strong understanding of APIs and the ability to independently read code and make API calls.


• Hands-on experience with tools such as cURL, Postman, JSON, and at least one programming language such as JavaScript or Python.


• Experience working with OpenAPI specifications.


• Experience with documentation platforms such as ReadMe, Mintlify, Docusaurus, or similar tools.


• Experience with Git-based documentation workflows.


• Strong collaboration skills with the ability to work effectively with engineers, product managers, and other technical stakeholders.


• Ability to work independently, ask the right questions, and challenge unclear or incomplete requirements.


• Strong prioritization and organizational skills, with the ability to manage multiple documentation initiatives.

Nice to Have

• Experience in fintech, payments, financial technology, or embedded finance.


• Experience documenting SDKs, webhooks, or embeddable UI components.


• Experience using AI tools as part of a technical writing workflow.


• Experience creating documentation designed for AI assistants, agents, or LLM consumption.


• Experience with developer experience (DX) metrics or content analytics.


• Familiarity with metrics such as time to first API call and docs-driven support ticket deflection.