Sr. Technical Writer
Abacus Global
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Job summary
Abacus Global in Lahore is seeking an experienced Technical Writer to lead the creation and governance of high-quality technical documentation for the Software Engineering Centre of Excellence. The role involves collaborating with engineering squads and stakeholders to produce clear documentation for both technical and non-technical audiences.
The ideal candidate will have 8–10 years of experience and a Bachelor's degree in a related field. Familiarity with Agile and tools like Confluence and Jira is essential.
Qualifications
- 8–10 years of experience in technical writing within software engineering.
- Experience in documenting APIs and cloud platforms.
- Deep understanding of Agile and DevOps processes.
Responsibilities
- Develop and maintain technical documentation standards across the CoE.
- Create and manage software engineering documentation such as APIs and user guides.
- Collaborate with engineering teams to gather technical information for documentation.
Skills
Education
Tools
Job description
Responsible for creating, maintaining, and governing high-quality technical documentation across the Software Engineering Centre of Excellence (CoE). Works closely with engineering squads, architects, product owners, DevOps, QA, and business stakeholders to translate complex technical concepts into clear, structured, and consumable documentation for technical and non-technical audiences. Ensures documentation standards, consistency, and knowledge management practices are embedded across engineering delivery.
- Develop and maintain technical documentation standards, templates, and governance across the Software Engineering CoE
- Create and manage software engineering documentation including API documentation, system design documents, operational runbooks, user guides, onboarding guides, and release notes
- Work closely with software engineering squads, architects, DevOps, QA, and Product Owners to gather technical information and translate it into clear documentation
- Produce documentation for internal platforms, engineering accelerators, integration services, and AI-enabled products
- Ensure documentation is aligned to Agile delivery cycles and updated continuously as part of sprint execution and release management
- Create knowledge management structures and repositories to improve engineering knowledge sharing and reusability Support governance and audit readiness through accurate maintenance of operational and technical documentation
- Collaborate with stakeholders to simplify complex technical concepts for executive, operational, and business audiences Drive documentation quality reviews and version control processes
- Support onboarding and enablement of new engineers through structured technical learning content and guides
- Partner with Business Operations and Delivery leads to ensure operational processes and technical dependencies are documented and maintained
- Bachelor's degree (BA/BS) in Computer Science, Information Systems, Communications, Technical Writing, or related field preferred
- At least 8–10 years of experience in technical writing within software engineering, technology, or digital transformation environments
- Experience working within Agile software delivery teams and engineering environments
- Experience documenting APIs, cloud platforms, DevOps processes, system integrations, and enterprise applications
- Experience with documentation tools such as Confluence, Jira, SharePoint, Markdown, Swagger/OpenAPI, or similar platforms
- Understanding of software development lifecycle (SDLC), Agile, DevOps, and modern engineering practices
- Strong technical writing and editing skills
- Ability to simplify complex technical concepts into business-friendly language
- Knowledge management and documentation governance
- API and integration documentation experience
- Strong stakeholder engagement and collaboration skills
- Excellent written and verbal communication skills
- Attention to detail and quality assurance mindset
- Organizational and time-management skills
- Process improvement and standardization
- Ability to work independently and across multiple agile squads
- Strong analytical and problem-solving capability
- Adaptability in fast-paced software engineering environments
- Readiness
- Technical Writing
- API
- Support
- Development
- SDLC
- Technical Documentation
- Architects
- Business Operations
- Operations
- Structures
- Templates
- Stakeholder Engagement
- Assurance
- Digital Transformation
- Collaboration
- Version Control
- Information Systems
- Editing
- Onboarding
- Process Improvement
- Reviews
- Agile
- SharePoint
- DevOps
- Adaptability
- Confluence
- Software Development
- Attention To Detail
- Quality Assurance
- Writing
- Communication Skills
- Integration
- Computer Science
- Software JIRA Documentation Maintenance
- Design Engineering
- Business Science
- Communication Management
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