Senior Technical Services Engineer

Growatt New Energy; Islamabad; On-site; PKR 1,800,000 - 2,800,000; Full time

Job summary

Growatt New Energy in Islamabad seeks a Senior Technical Service Engineer to lead and oversee after-sales technical service operations across Pakistan. You will manage the local technical service organization, shape service standards, and ensure high customer satisfaction through effective field support, commissioning, and maintenance.

The ideal candidate has extensive PV inverter and energy storage system expertise, proven leadership, and a track record of building and guiding technical service

Qualifications

• Bachelor's degree in Electrical Engineering, Power Electronics, Automation or related field.
• 8–10 years of experience in technical service, after-sales or related roles.
• Experience leading technical service teams, preferably in PV/inverter or energy storage.

Responsibilities

• Lead after-sales technical service in Pakistan, including technical support, field service, troubleshooting, commissioning, maintenance, and customer issue resolution.
• Build, develop and oversee local technical service team, set responsibilities and performance objectives.
• Develop localized after-sales service strategies, optimize processes, set technical standards and improve efficiency.
• Own major technical incidents, coordinate resources to identify root causes and implement timely solutions.
• Provide technical leadership for major solar and energy storage projects, including commissioning and on-site solutions.
• Monitor product quality and drive improvements with HQ R&D, Product, Quality and Engineering teams.
• Establish technical training programs for internal teams, distributors, installers, EPCs, and service partners.
• Maintain strong relationships with customers, distributors, EPCs and partners, including site visits when needed.
• Establish and monitor service KPIs, review performance and drive continuous improvement.
• Represent Pakistan technical service in HQ coordination and cross-functional meetings.

Skills

Leadership

Technical service management

PV systems knowledge

English communication

Education

Bachelor's degree in Electrical Engineering, Power Electronics, Automation

Tools

MS Office

Job description

Growatt Recruiting

Position:Senior Technical Service Engineer – Pakistan

Office Location: Islamabad, Pakistan

Job Description

We are looking for an experienced and strategic Senior Technical Service Engineer to lead and oversee Growatt's after-sales technical service operations across Pakistan.

The successful candidate will be responsible for managing the local technical service organization, developing service strategies and standards, strengthening technical support capabilities, and ensuring high levels of customer satisfaction and service efficiency.

The ideal candidate should possess extensive technical expertise in solar inverters and energy storage systems, strong leadership capabilities, and proven experience in managing technical service teams and operations within the renewable energy or electrical industry.

Key Responsibilities

1. Technical Service Leadership: Lead and oversee the overall after-sales technical service function in Pakistan, including technical support, field service, troubleshooting, commissioning, maintenance, and customer issue resolution.
2. Team Management & Development: Manage, develop, and build the local technical service team, establish clear responsibilities and performance objectives, and strengthen the team's technical capabilities and service delivery standards.
3. Technical Strategy & Service Operations: Develop and implement localized after-sales service strategies, optimize service processes, establish technical standards, and improve overall service efficiency and operational performance.
4. Major Technical Issues & Escalation Management: Take ownership of major technical incidents, complex product failures, and key customer escalations. Coordinate internal and external resources to identify root causes and ensure effective and timely solutions.
5. Technical Support for Key Projects: Provide technical leadership and support for major solar and energy storage projects, including system commissioning, troubleshooting, product replacement, system upgrades, and on-site technical solutions.
6. Product Quality & Continuous Improvement: Monitor product quality and reliability in the Pakistani market, analyze field failure data and customer feedback, and work closely with HQ R&D, Product, Quality, and Engineering teams to drive product and service improvements.
7. Technical Training & Capability Building: Establish technical training programs for internal teams, distributors, installers, EPCs, and service partners to improve product knowledge, installation standards, commissioning capabilities, and troubleshooting skills.
8. Customer & Partner Relationship Management: Maintain strong technical relationships with key customers, distributors, EPCs, installers, and strategic service partners. Participate in key customer visits and major project discussions when necessary.
9. Service Performance Management: Establish and monitor service KPIs, including response time, case resolution rate, customer satisfaction, field service efficiency, and product failure trends. Regularly review performance and implement improvement plans.
10. HQ Coordination & Cross-functional Collaboration: Serve as the primary technical service representative between the Pakistan organization and HQ, ensuring effective communication and coordination on technical escalations, product quality, service policies, and business requirements.
11. Management Reporting: Regularly report technical service performance, team development, major customer issues, product quality trends, and operational improvement plans to senior management and HQ.

Qualifications

• Bachelor's degree in Electrical Engineering, Power Electronics, Automation, or a related technical field.
• At least 8–10 years of relevant working experience in technical service, after-sales management, technical support, or related fields, preferably in the PV, inverter, energy storage, or electrical industry.
• Proven experience in leading and managing technical service or after-sales teams, preferably at a senior management or department leadership level.
• Strong technical knowledge of PV systems, solar inverters, hybrid inverters, battery energy storage systems (BESS), and electrical systems.
• Demonstrated ability to manage complex technical issues, major customer escalations, and large-scale project-related technical challenges.
• Experience in developing service strategies, establishing operational processes, and managing service performance and KPIs.
• Strong leadership, team management, decision-making, and problem-solving capabilities.
• Excellent communication and coordination skills, with the ability to work effectively with international HQ teams and cross-functional departments.
• Strong customer-oriented mindset and ability to manage relationships with key customers and business partners.
• Proficient in MS Office and technical documentation.
• Good command of English, both written and spoken.
• Willingness to travel within Pakistan when required.

Preferred Qualifications

• Extensive experience in solar inverters, hybrid inverters, battery energy storage systems (BESS), or renewable energy solutions.
• Strong understanding of the Pakistani solar market, including local distributors, installers, EPCs, and technical service networks.
• Previous experience working with an international solar inverter or renewable energy company.
• Experience in establishing or managing a country-level technical service department or regional service organization.
• Experience managing large technical teams and coordinating service operations across multiple locations.
• Experience working with overseas HQ teams, particularly in China.