Senior Technical Service Leader, Solar & Storage - Pakistan

Growatt New Energy; Islamabad; On-site; PKR 1,800,000 - 2,800,000; Full time

Job summary

Growatt New Energy in Islamabad seeks a Senior Technical Service Engineer to lead and oversee after-sales technical service operations across Pakistan. You will manage the local technical service organization, shape service standards, and ensure high customer satisfaction through effective field support, commissioning, and maintenance.

The ideal candidate has extensive PV inverter and energy storage system expertise, proven leadership, and a track record of building and guiding technical service

Qualifications

• Bachelor's degree in Electrical Engineering, Power Electronics, Automation or related field.
• 8–10 years of experience in technical service, after-sales or related roles.
• Experience leading technical service teams, preferably in PV/inverter or energy storage.

Responsibilities

• Lead after-sales technical service in Pakistan, including technical support, field service, troubleshooting, commissioning, maintenance, and customer issue resolution.
• Build, develop and oversee local technical service team, set responsibilities and performance objectives.
• Develop localized after-sales service strategies, optimize processes, set technical standards and improve efficiency.
• Own major technical incidents, coordinate resources to identify root causes and implement timely solutions.
• Provide technical leadership for major solar and energy storage projects, including commissioning and on-site solutions.
• Monitor product quality and drive improvements with HQ R&D, Product, Quality and Engineering teams.
• Establish technical training programs for internal teams, distributors, installers, EPCs, and service partners.
• Maintain strong relationships with customers, distributors, EPCs and partners, including site visits when needed.
• Establish and monitor service KPIs, review performance and drive continuous improvement.
• Represent Pakistan technical service in HQ coordination and cross-functional meetings.

Skills

Leadership

Technical service management

PV systems knowledge

English communication

Education

Bachelor's degree in Electrical Engineering, Power Electronics, Automation

Tools

MS Office

Job description

Growatt New Energy in Islamabad seeks a Senior Technical Service Engineer to lead and oversee after-sales technical service operations across Pakistan. You will manage the local technical service organization, shape service standards, and ensure high customer satisfaction through effective field support, commissioning, and maintenance.

The ideal candidate has extensive PV inverter and energy storage system expertise, proven leadership, and a track record of building and guiding technical service