Senior Tech Support Engineer - Remote Installations

flipdish; Karachi Division; On-site; PKR 1,339,000 - 2,009,000; Full time

Job summary

Flipdish is seeking a Tier 2 Customer Support Agent in our Karachi hub to own complex, high-impact issues requiring deep product knowledge and cross-functional coordination.

You will deliver remote installations, provide high-touch support for key accounts, manage escalations, coach Tier 1 agents, and help maintain high support standards across the team. Shifts run 6am–12am UTC, seven days a week.

Qualifications

• Minimum 1 year experience in customer or technical support.
• Experience handling escalations and cross-functional collaboration.

Responsibilities

• Own complex or high-impact cases escalated by Tier 1.
• Coordinate remote installations and troubleshooting across Flipdish systems.
• Coach Tier 1 agents and ensure clear shift handovers.
• Maintain accurate case notes and escalate as needed.

Skills

Customer support

Technical troubleshooting

English communication

Coaching teammates

Tools

Intercom

Salesforce

Job description

Flipdish is seeking a Tier 2 Customer Support Agent in our Karachi hub to own complex, high-impact issues requiring deep product knowledge and cross-functional coordination.

You will deliver remote installations, provide high-touch support for key accounts, manage escalations, coach Tier 1 agents, and help maintain high support standards across the team. Shifts run 6am–12am UTC, seven days a week.