Senior Systems Engineer (L4): Client-Facing SME

GXA; Pakistan; On-site; PKR 11,151,380 - 16,727,070; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Job summary

GXA is seeking a Senior Systems Engineer (L4) who will be the technical backbone of IT service delivery. This role involves proactive leadership, client advocacy, and technical authority, ensuring service delivery excellence while mentoring junior engineers. The candidate should have over 8 years of MSP experience along with relevant certifications. Benefits include healthcare, life insurance, and paid time off.

Qualifications

• 8+ years of experience in a similar MSP environment.
• Demonstrated passion for excellent customer service.
• Strong ability to prioritize and take initiative without supervision.
• Excellent communication and interpersonal skills.

Responsibilities

• Own and optimize client infrastructure support and administration.
• Serve as a trusted SME in client interactions and documentation.
• Mentor junior engineers and contribute to process development.

Skills

Customer service

Problem-solving

Communication

Team collaboration

Technical expertise

Education

8+ years of experience in an MSP environment

Relevant certifications (MCSE, CCNA, AWS SysOps)

Tools

Microsoft 365

Azure

SQL

Active Directory

Job description

GXA is seeking a Senior Systems Engineer (L4) who will be the technical backbone of IT service delivery. This role involves proactive leadership, client advocacy, and technical authority, ensuring service delivery excellence while mentoring junior engineers. The candidate should have over 8 years of MSP experience along with relevant certifications. Benefits include healthcare, life insurance, and paid time off.