Senior SAP Commerce (Hybris) Escalation Engineer

Abacus Global; Lahore, Karachi Division, Islamabad; On-site; PKR 2,000,000 - 4,200,000; Full time

Job summary

Abacus Global is seeking a Senior Support Engineer with 6–9 years of SAP Commerce (Hybris) experience to act as the technical escalation point for complex incidents and drive permanent fixes across the platform and its integrations.

The role requires deep Hybris knowledge, ServiceLayer and OCC REST APIs, Solr architecture, and strong ITIL process understanding. You will lead major incidents, perform RCA, and mentor junior engineers in a global services environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 6–9 years of experience supporting and developing SAP Commerce (Hybris) applications.
• Strong hands-on experience with SAP Commerce extensions, ServiceLayer architecture, Spring Framework configuration and dependency injection, Interceptors, Cron Jobs, and Event Listeners.
• Solid understanding of SAP Commerce facades, services, checkout processes, promotion engine, and WCMS/CMS modules.
• SAP Commerce (Hybris) training or certification.
• Experience with cloud platforms (Azure, AWS, or GCP) is an advantage.
• Good understanding of ITIL Incident, Problem, and Change Management processes.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Excellent communication, documentation, and stakeholder management skills.

Responsibilities

• Deep expertise across the Hybris stack — type system and data modeling, ServiceLayer, storefront (Accelerator/Spartacus), and OCC REST APIs.
• Strong understanding of Solr search architecture, region cache behavior, session/transaction handling, and JVM/performance troubleshooting.
• Support integrations with third-party systems — SAP ECC/S4, OMS, PIM, payment gateways, tax, CRM — via Data Hub / SAP CPI, OCC APIs, and Impex/batch feeds.
• General support: lead major incident handling and formal RCA/problem management, manage escalations and stakeholder communication during P1/P2 incidents, track SLA compliance, and mentor junior and mid-level staff on process and platform.

Skills

Hybris/SAP Commerce

ServiceLayer architecture

Spring Framework

OCC REST APIs

Solr search

JVM performance

Incident management

Root cause analysis

Stakeholder management

Cloud platforms

Education

Bachelor's degree in CS/IT

Tools

SAP Commerce extensions

Cron Jobs

Impex/batch feeds

Data Hub / SAP CPI

ITIL

Tomcat

Job description

Abacus Global is seeking a Senior Support Engineer with 6–9 years of SAP Commerce (Hybris) experience to act as the technical escalation point for complex incidents and drive permanent fixes across the platform and its integrations.

The role requires deep Hybris knowledge, ServiceLayer and OCC REST APIs, Solr architecture, and strong ITIL process understanding. You will lead major incidents, perform RCA, and mentor junior engineers in a global services environment.