Mid-Level Support Engineer – SAP (Hybris)

Abacus Global; Lahore; On-site; PKR 2,000,000 - 2,800,000; Full time

Job summary

Abacus is seeking a Mid-Level Support Engineer with 3–6 years of SAP Commerce (Hybris) experience to provide Level 2 and 3 application support. The role involves investigating production issues, root cause analysis, and applying configuration and code fixes to maintain system stability.

The candidate will work across cross-functional teams, handling incident management and ensuring SLA-driven resolutions while collaborating on improvements to the knowledge base and runbooks.

Qualifications

• Bachelor's degree or equivalent in IT/CS or related field.
• 3–6 years of experience with SAP Commerce (Hybris) support and development.
• Hands-on with SAP Commerce extensions, ServiceLayer, Spring and related modules.

Responsibilities

• Develop Hybris extensions and ServiceLayer components; ensure proper wiring and listeners.
• Diagnose region cache, Solr indexing, and Impex/import job failures; optimize queries.
• Provide Level 2 and Level 3 support under ITIL; document incidents and resolutions; contribute to runbooks.

Skills

Problem solving

Analytical thinking

ITIL knowledge

Education

Bachelor's degree in Computer Science/IT/Software Engineering

Tools

SAP Commerce extensions

ServiceLayer

Spring Framework

Interceptors

Cron Jobs

Event Listeners

Job description

Job Description:

JOB DESCRIPTION

Location: Lahore, Karachi, Islamabad

WHO WE ARE

At Abacus, we specialize in technology, outsourcing, and people solutions, bringing nearly 40 years of experience shaped alongside the organizations we support. As a global professional services leader, our focus remains on providing bespoke solutions that enable organizations to create the future of business and embrace change for sustainable growth, powered by a global team of over 5,000 people.

WHAT WE DO

Across digital transformation, emerging technologies, SAP enterprise solutions, outsourcing, and human capital, we support organizations in building environments that operate effectively and scale with the business. Today, this extends to more than 1,500 enterprise clients, where the focus remains on creating systems that are not only functional, but ready to adapt and evolve over time.

Job Summary

We are looking for a Mid-Level Support Engineer with 3–6 years of experience in SAP Commerce (Hybris) to provide Level 2 and Level 3 application support. The successful candidate will independently investigate, troubleshoot, and resolve production issues across the SAP Commerce platform, perform root cause analysis, implement configuration and code fixes, and collaborate with cross-functional teams to ensure system stability and optimal performance.

Key Responsibilities

• Confident Hybris development: extensions, ServiceLayer, Spring wiring, interceptors, cron jobs, and event listeners.
• Solid understanding of commerce facades/services, checkout flows, promotion engine rules, and WCMS/CMS content issues.
• Diagnose region cache, Solr indexing, and Impex/import job failures; tune FlexibleSearch for problem queries.
• General support: independent incident and problem management under ITIL, accurate ticket documentation and categorization, meeting response/resolution SLAs, and contributing fixes back to the knowledge base and runbooks.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 3–6 years of experience supporting and developing SAP Commerce (Hybris) applications.
• Strong hands-on experience with:
  • SAP Commerce extensions
  • ServiceLayer architecture
  • Spring Framework configuration and dependency injection
  • Interceptors, Cron Jobs, and Event Listeners
• Solid understanding of SAP Commerce facades, services, checkout processes, promotion engine, and WCMS/CMS modules.

Preferred Qualifications

• SAP Commerce (Hybris) training or certification is a plus.
• Experience with cloud platforms (Azure, AWS, or GCP) is an advantage.

Required Skills:

Outsourcing Performance Cloud Spring Capital Support Import Spring Framework Development ROOT Root Cause Analysis Gcp Digital Transformation Analysis ITIL Consulting Azure Architecture SAP AWS Information Technology Computer Science Software Documentation Engineering Business Science Training Management