Senior Operations Manager - Digital Lending

Nova Finance; Lahore; In loco; PKR 2.400.000 - 4.800.000; Tempo pieno

Descrizione del lavoro

Nova Finance in Lahore is seeking a Senior Operations Manager for Digital Lending to lead end-to-end lending operations on-site. The role requires 6–10 years of fintech experience and a hands-on, business-focused mindset.

You will oversee CRM and reporting tools, manage customer care and collections teams, monitor KPIs, and drive data-driven process improvements through automation and analytics.

Competenze

• 7+ years of experience in fintech, digital lending or app-based financial services.
• Strong hands-on knowledge of CRM systems, reporting tools, Excel, Power BI and preferably SQL.
• Experience managing operational teams, including customer support and/or collections.
• Good understanding of mobile app workflows, system integrations and incident management.
• Strong analytical, problem-solving and people management skills.
• Business-oriented, technically capable and comfortable working hands-on.

Mansioni

• Oversee end-to-end mobile lending operations: registration, KYC, scoring, disbursement, repayment and collections.
• Oversee Customer Care and Collections teams.
• Monitor operational KPIs, conversion funnels, productivity and service quality.
• Identify and resolve process failures, app-related issues and operational bottlenecks in coordination with IT, Product and Risk teams.
• Improve operational efficiency through automation, process optimization and data-driven decisions.
• Develop management reports, dashboards and performance analytics.

Conoscenze

CRM systems

Reporting tools

Excel

Power BI

SQL

Operations management

Team management

Mobile app workflows

System integrations

Incident management

Analytical thinking

Problem solving

Strumenti

Power BI

Descrizione del lavoro

Senior Operations Manager - Digital Lending

Location: Lahore

Work arrangement: On-site

Contract: Full-time

Experience: 6–10 Years

Job Description

Key Responsibilities

• Oversee end-to-end mobile lending operations: registration, KYC, scoring, disbursement, repayment and collections.
• Oversee Customer Care and Collections teams.
• Monitor operational KPIs, conversion funnels, productivity and service quality.
• Identify and resolve process failures, app-related issues and operational bottlenecks in coordination with IT, Product and Risk teams.
• Improve operational efficiency through automation, process optimization and data-driven decisions.
• Develop management reports, dashboards and performance analytics.

Requirements

• 7+ years of experience in fintech, digital lending or app-based financial services.
• Strong hands‑on knowledge of CRM systems, reporting tools, Excel, Power BI and preferably SQL.
• Experience managing operational teams, including customer support and/or collections.
• Good understanding of mobile app workflows, system integrations and incident management.
• Strong analytical, problem‑solving and people management skills.
• Business-oriented, technically capable and comfortable working hands‑on.