Digital Banking Officer

ThePakEdu; Karachi Division; On-site; PKR 1,116,000 - 1,674,000; Full time

Job summary

National Bank of Pakistan invites applications for the position of Digital Banking Officer - Mobile App Product (OG-III / OG-II) based in Karachi. The role focuses on monitoring customer feedback, aiding product enhancements, and ensuring compliance with SBP regulations.

The candidate should hold a Graduation or higher, with CS or related field preferred, and have 2+ years in Banking/Fintech sector, especially in digital apps or payments. Knowledge of digital banking regulations is essential.

Qualifications

• Must have Graduation or higher; HEC-recognized degree.
• Bachelor's/Master's in CS or related field preferred.
• Experience in Digital App, digital channels, or digital payments beneficial.
• Familiarity with Digital Banking regulations and SBP guidelines.

Responsibilities

• Assist day-to-day management of the Bank's Digital App portfolio and support product initiatives to grow registrations, activation, usage and engagement.
• Support implementation of Digital App product strategies, campaigns and business plans to meet growth and transaction targets.
• Coordinate with internal stakeholders to launch new mobile app features and value-added services.
• Monitor Mobile App performance: registrations, activation, transactions, and user adoption trends.
• Prepare management reports, dashboards, and MIS on Mobile App performance and KPIs.
• Assist in customer campaigns, cashback offers, discounts and awareness initiatives to boost App usage.
• Coordinate with Marketing, Branch Banking, Digital Banking, Operations and Technology teams for successful initiatives.
• Monitor customer feedback and coordinate resolutions with relevant departments.

Skills

Analytical skills

Leadership

Communication

Digital Banking knowledge

Education

Bachelor's degree in Computer Science

Graduation or equivalent (HEC-recognized)

Job description

Offered Salary: 100,000 - 150,000 PKR Age: 18 - 30 years Gender: Both Skills Level: Expert Location: Karachi, Sindh Organization: National Bank of Pakistan

Job Overview

National Bank of Pakistan is looking for dedicated and experienced professionals for the position of Digital Banking Officer - Mobile App Product (OG-III / OG-II) in Karachi. This role involves monitoring customer feedback, assisting in product enhancement, and ensuring compliance with internal policies and regulatory guidelines issued by the State Bank of Pakistan.

Educational and Professional Qualification

• Minimum Graduation or equivalent from a local or international university / college / institute recognized by the HEC of Pakistan
• Candidate having Bachelor's and / or Master's (recognized by the HEC) in Computer Science and / or relevant field would be preferred

Experience Required

• Minimum 02 years of experience in Banking and / or Financial Institution(s) and / or Telecom and / or Fintech, out of which minimum 01 year of experience in Digital App and / or Digital Channels and / or Digital Payments
• Candidate having experience in Digital App business growth and payment ecosystems would be preferred

Other Skills / Expertise / Knowledge Required

• Strong analytical and technical skills
• Strong leadership and communication skills
• Understanding of products & services offered in Digital Banking
• Understanding of Digital Banking regulations, governance and compliance framework etc.

Outline of Main Duties / Responsibilities

• To assist in the day-to-day management of the Bank's Digital App portfolio and support the execution of product initiatives aimed at increasing registration, activation, usage, and customer engagement
• To support the implementation of Digital App product strategies, campaigns, and business plans to achieve assigned growth and transaction targets
• To coordinate with internal stakeholders to facilitate the launch of new mobile app features, enhancements, and value-added services
• To monitor Mobile App performance, including registrations, activation, transaction volumes and customer adoption trends
• To prepare and analyze regular management reports, dashboards, and MIS related to Mobile App business performance and Key Performance Indicators (KPIs)
• To assist in the planning and execution of customer campaigns, promotional offers, cashback programs, merchant discounts, and awareness initiatives to increase Mobile App usage
• To coordinate with Marketing, Branch Banking, Digital Banking, Operations, and Technology teams to ensure successful implementation of Mobile App initiatives and campaigns
• To monitor customer feedback, complaints, and service-related issues pertaining to Mobile App and coordinate with concerned departments for timely resolution
• To assist in identifying opportunities for product enhancement by conducting market research, competitor analysis, and customer behavior assessments
• To ensure compliance with internal policies, operational procedures and regulatory guidelines issued by the State Bank of Pakistan (SBP)
• To coordinate User Acceptance Testing (UAT), system enhancements, and product change requests to ensure successful implementation of Mobile App-related projects
• To stay updated on developments in the payments industry, Digital Banking trends and regulatory changes to support continuous improvement of the Mobile App
• To perform any other assignments and responsibilities as assigned by the Unit / Wing Head