Senior Officer, Payment Operations. Payment Operations - MBP.Operations Group-MBPKLTD

Mashreq Careers; Pakistan; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

Mashreq Careers is seeking a Banking Operations professional in Pakistan to handle remittance transactions, including NSTP, inward/outward remittances, and RTGS, while ensuring adherence to TAT and regulatory guidelines.

You will coordinate with local and international banks, perform compliance screening, and support system upgrades. Strong communication and analytical skills are essential for success.

Qualifications

• 1–3 years of banking operations experience, preferably in remittances.
• Excellent communication skills.
• Strong interpersonal skills.
• Understanding of data models and analysis.
• Good verbal/written communication and computer operating skills.
• Good knowledge of general banking rules and regulations.

Responsibilities

• Process remittance transactions, NSTP inward and outward, and RTGS payments within standard TAT.
• Process inward clearing cheques and funds transfers with accuracy and adherence to procedures.
• Ensure timely settlement of GLs for cash and cheque deposits and reconciling with partner banks.
• Submit regulatory reporting on time and accurately.
• Coordinate with local and foreign correspondent banks for payment tracking.
• Screen transactions against sanction lists and escalate flagged cases to Compliance.
• Collaborate with internal stakeholders to resolve issues and provide error-free service.
• Acquire knowledge of processes and operating systems and complete assigned training.

Skills

Excellent communication skills

Strong interpersonal skills

Understanding of data models and分析

Good verbal/written communication

Good knowledge of general banking laws

Regulatory guidelines knowledge

Job description

Job Purpose

This role encompasses below primary responsibilities:

Processing of transactions related to Remittances, clearing and fund transfers and to provide valued added services and ensure that all transactions are processed in compliance with established turnaround times and operating procedures to maximize customer satisfaction.

Key Result Areas

• Processing of transactions related to foreign remittances NSTP cases (Inward & outward) and payments received via incoming RTGS within the standard TAT, with accuracy and in compliance with operating procedures and regulatory guideline.
• Processing of Inward Clearing cheques & funds transfers of onus cheques within the standard TAT with accuracy and in compliance with the standard operating procedures.
• Ensure timely settlement of GLs related to cash & cheque deposit and inward clearing along with recon and stringent follow-up with internal stakeholders/partner banks for any unsettled or unreconciled entry.
• Ensure timely completion and submission of regulatory reporting.
• Coordinate with local & foreign correspondent banks for any query or tracking of any payment related to inward/outward remittance.
• Ensure screening is conducted for all transactions against applicable sanction lists and watchlists before processing, with prompt escalation of flagged cases to the Compliance team
• Coordinate with internal stakeholders to seek clarification and sort out the issues efficiently and satisfactorily to provide error-free service.
• Acquire thorough knowledge of processes as well as operating systems, complete assigned training and task efficiently.
• Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
• Identify gaps and recommend improvements in system and procedure to enhance efficiency, minimize risk and improve delivery standards.
• Actively participating in user acceptance testing for system upgrades and new payment platform releases, providing structured operational feedback to Technology to ensure smooth go-live.
• Attend all enquiries/complaints (internal/external) promptly and ensure resolution within specified TAT.
• Minimize errors and incidents.
• Flexibility to work in shifts as per business requirement.

Knowledge, Skills and Experience

• 1-3 Years of Banking Operations experience preferably in Remittances.
• Excellent communication skills.
• Strong interpersonal skills.
• Understanding of data models and analysis
• Good verbal/written communication and computer operating skills.
• Good knowledge of general banking rules and regulations.