Senior Manager Technology - Integration Support (Mashreq Global Network Pakistan)

Mashreq; Karachi Division; On-site; PKR 2,400,000 - 4,200,000; Full time

Job summary

Mashreq is seeking an experienced IBM API Connect Administrator in Karachi to support production environments, configure security settings, and manage API lifecycles. The role involves monitoring health, incident management, and coordinating with IBM Support as needed.

The ideal candidate will have 5–8 years in API management, strong analytical skills, and hands-on experience with on‑prem and cloud deployments, CI/CD pipelines, and developer portal customization.

Qualifications

• 5–8 years of experience in API management and production support.
• Experience administering IBM API Connect in Cloud and on‑prem environments.
• Strong incident management and root cause analysis skills.
• Experience with TLS profiles, security configurations, and API security best practices.
• CI/CD pipelines for APIs and developer portal administration.

Responsibilities

• Install, configure, deploy, administer and monitor IBM API Connect in Cloud and on‑prem VMs.
• Monitor API health to ensure performance and availability.
• Lead incident resolution calls and perform root cause analysis.
• Analyze logs to identify problems in the IBM API Connect environment.
• Configure backups and restorations for IBM API Connect subsystems.
• Maintain CI/CD pipelines for building and deploying APIs.
• Manage API lifecycle in the API Management Portal across catalogs.
• Manage users, groups, roles and security configurations.
• Apply patches and upgrades as required.
• Provide technical architecture insights and respond to security questions.

Tools

IBM API Connect

Job description

The role possesses skills to facilitate critical production issues support, domain expertise associated with system administration side capabilities.

Key Result Areas:

• Installation, configuration, deployment, administration and monitoring of IBM API Connect in Cloud and On Prem VMs.
• Monitor the health of the IBM API Connect environment to ensure performance and availability of APIs.
• Participate, and lead as necessary, in incident resolution calls when needed to assist root cause analysis of issues.
• Analyze logs to identify problems within the IBM API Connect environment.
• Configure and implement backup and restoration of IBM API Connect subsystems.
• Backup and restore IBM API Connect configuration data.
• Maintain CI/CD pipeline for building and deploying APIs in IBM API Connect
• Use the API Management Portal to manage the lifecycle of APIs across multiple API Catalogs.
• Consumer maintenance including creating users, groups and roles, and security configurations.
• Make IBM API Connect Developer Portal changes using the administrative menus to affect the portal configuration and Drupal themes as well as perform some look and feel content changes.
• Enabling the third-party tools like elastic to capture the analytics events for customer dash boards
• Splunk data platform expertism with advance search queries construction and monitoring and alerting setup for failures
• Configure the security of the IBM API Connect product using TLS Profiles and native oAtuh2 mechanisms to ensure a secure operating environment.
• Apply product maintenance patches, interim releases, upgrades as required.
• Deliver technical architecture related information, support technical discovery sessions, assist architect/ team lead as required, and respond to architecture, infrastructure, and security questions as required.
• Good in hardware specifications, networking requirements, and storage sizing for IBM API Connect.
• Interact with IBM Technical Support and IBM Technical Sales as required to verify, discuss, and close issues or questions that arise.

Knowledge, Skills and Experience:

• Minimum 5-8 years of Experience in Respective Application Domain and Support line
• Installation, configuration, deployment, administration and monitoring of IBM API Connect in Cloud and On Prem VMs.
• Monitor the health of the IBM API Connect environment to ensure performance and availability of APIs.
• Participate, and lead as necessary, in incident resolution calls when needed to assist root cause analysis of issues.
• Analyze logs to identify problems within the IBM API Connect environment.
• Configure and implement backup and restoration of IBM API Connect subsystems.
• Backup and restore IBM API Connect configuration data.
• Maintain CI/CD pipeline for building and deploying APIs in IBM API Connect
• Use the API Management Portal to manage the lifecycle of APIs across multiple API Catalogs.
• Consumer maintenance including creating users, groups and roles, and security configurations.
• Make IBM API Connect Developer Portal changes using the administrative menus to affect the portal configuration and Drupal themes as well as perform some look and feel content changes.
• Enabling the third-party tools like elastic to capture the analytics events for customer dash boards
• Splunk data platform expertism with advance search queries construction and monitoring and alerting setup for failures
• Configure the security of the IBM API Connect product using TLS Profiles and native oAtuh2 mechanisms to ensure a secure operating environment.
• Apply product maintenance patches, interim releases, upgrades as required.
• Deliver technical architecture related information, support technical discovery sessions, assist architect/ team lead as required, and respond to architecture, infrastructure, and security questions as required.
• Good in hardware specifications, networking requirements, and storage sizing for IBM API Connect.
• Interact with IBM Technical Support and IBM Technical Sales as required to verify, discuss and close issues or questions that arise
• Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support.
• Good analytical / communication / people skills

Below technical skills required as per respective applications