Senior Manager, Rider Compliance

Delivery Hero; Sindh; On-site; PKR 2,000,000 - 3,000,000; Full time

Benefits offered by this job

Free food

Health insurance

Dental insurance

Learning & development

Job summary

foodpanda, part of the Delivery Hero Group, is looking for a Rider Compliance owner to safeguard logistics by monitoring cancellations, identifying vulnerabilities, and neutralizing rider fraud across our platform. You will develop frameworks, analyze data, and enforce SOPs to combat fraud in four areas: order and delivery fraud, technical and location fraud, and financial abuse.

If you have 3–5 years of fraud investigations or risk management and strong SQL/Excel skills, join our regional team.

Qualifications

• 3–5 years of experience in fraud investigations, risk management, compliance, or logistics operations.
• Technical & Analytical Skills: SQL and Excel are preferred.
• Investigative Mindset: deep familiarity with fraud vectors (GPS spoofing, app cloning, social engineering).
• Cross-Functional Collaboration: work with Customer Service, Vendor Management, and Product teams to close system loopholes.
• Communication: translate complex fraud into clear, actionable reports for upper management.

Responsibilities

• owner of Rider Compliance, develop frameworks, analyze data, and enforce SOPs to combat four main categories of fraud.
• Monitor & Reduce Cancellations: investigate and curb fraudulent cancellation spikes.
• Prevent Hijacking & Asset Loss: build systems to track Silent Pickups, redispatch loopholes, and Return Frauds.
• Audit Exploitations: track and penalize riders exploiting safety policies.
• Technical & Location Fraud Detection: detect unauthorized apps, prevent account sharing, detect location anomalies.
• Account Misuse: crack down on account sharing, multi-apping, and shift selling.
• Financial Abuse & Asset Protection: manage cash runaways, audit rider payouts and fees.

Skills

SQL

Excel

Fraud investigations

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

In this role, your core responsibility will be to safeguard our logistics operations by monitoring logistics-related cancellations, identifying vulnerabilities, and neutralizing all vectors of rider fraud.

If you have a sharp eye for anomalies, a background in risk management, and the drive to protect our platform's ecosystem from exploitation, this is the role for you!

What You Will Do

As the owner of Rider Compliance, you will develop frameworks, analyze data, and enforce strict Standard Operating Procedures (SOPs) to combat four main categories of fraud:

1. Order Cancellation & Delivery Fraud Mitigation

• Monitor & Reduce Cancellations: Investigate and curb fraudulent cancellation spikes

• Prevent Hijacking & Asset Loss: Build systems to track "Silent Pickups," redispatch loopholes, and Return Frauds (failure to return cancelled goods to darkstores or vendors).

• Audit Exploitations: Track and penalize riders exploiting safety policies

2. Technical & Location Fraud Detection

• App & Identity Integrity: Partner with tech teams to detect the use of unauthorized or modified applications, and prevent account sharing to ensure riders are only operating under their own verified profiles.

• Location Manipulation: Utilize tools and spatial data to detect location anomalies

• Account Misuse: Crack down on Account Sharing, Multiapping, and automated Shift Selling that damage fleet efficiency and customer experience.

3. Financial Abuse & Asset Protection

• Cash Collection Security: Manage Cash Runaway Risks and Rider Bad Debt. Enforce hard limits and track aging balances for unremitted COD funds

• Payout & Fee Manipulation: Audit and prevent manipulation of the rider payout structure

• Experience:3–5 years of experience in fraud investigations, risk management, compliance, or logistics operations (preferably in the gig economy or last-mile delivery).

• Technical & Analytical Skills: SQL and Excel are preferred. You must be able to query datasets to find hidden patterns.

• Investigative Mindset: Deep familiarity with fraud vectors (GPS spoofing, app cloning, social engineering). You know how to connect the dots between a spiked metric and human behavior.

• Cross-Functional Collaboration: Proven ability to work alongside Customer Service, Vendor Management, and Product teams to close system loopholes and enforce operational SOPs.

• Communication: Excellent ability to translate complex fraud rings and technical anomalies into clear, actionable reports for upper management.

• A dynamic and challenging work environment across the region
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• Working with international teams committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!