Senior Manager, Digital & Technology, Pakistan

GlaxoSmithKline plc; Pakistan; On-site; PKR 4,000,000 - 6,000,000; Full time

Job summary

GlaxoSmithKline plc is seeking a Digital & Tech Senior Manager in Pakistan to be the primary Tech partner for the commercial business. You will shape, deliver and embed technology and digital solutions, driving omnichannel transformation and data-driven decision-making.

You will lead a team and collaborate with global Product & Tech to ensure regulatory compliance and measurable business value. MBA preferred and 8-10 years of IT and digital project experience are desirable.

Qualifications

• Bachelor's degree in Computer Science or related field; MBA preferred.
• 8-10 years' experience delivering IT and digital projects.
• Experience with end-to-end project/programme delivery and business partnering.
• Knowledge of pharmaceutical commercial processes, systems and data (IQVIA, Veeva).
• Excellent communication, strategic and analytical mindset; ability to lead across cultures.

Responsibilities

• Act as the primary Tech partner to the commercial business, representing all GSK Tech functions.
• Lead design, deployment, and scaling of strategic digital and omnichannel transformation initiatives.
• Champion a digital-first culture, upskilling commercial teams on digital tools.
• Own delivery of the local technology portfolio with governance and change management.
• Establish data analytics frameworks to provide actionable insights on customer behavior and sales.
• Ensure compliance with security, privacy, and healthcare standards.

Skills

Agile Methodology

Cross-Functional Teamwork

Data Analysis

Design Thinking

DevOps

Prioritization

Product Development Research

Product Roadmapping

Project Management

ROI

Software Development

Strategy Deployment

User Experience (UX)

User Interface (UI) Design

Education

Bachelor's degree in Computer Science or related field

MBA

Tools

IQVIA

Veeva

Job description

Job Summary

As Digital & Tech Senior Manager, you will be the primary Tech partner to the commercial business in Partner Markets, acting as a single point of contact to shape, deliver and embed technology and digital solutions that drive competitive advantage, omnichannel transformation and data-driven decision-making. You will provide functional and thought leadership on the "art of the possible", champion a digital-first culture, and ensure Tech investments and applications deliver measurable business value while remaining fully compliant with GSK and local regulations.

Key Responsibilities

• Act as the primary Tech partner to the commercial business, representing all GSK Tech functions and ensuring technology, data and digital solutions effectively support key business objectives.
• Lead design, deployment, and scaling of strategic digital and omnichannel transformation initiatives in close collaboration with local and international commercial leaders and global Product & Tech teams.
• Champion a digital-first culture, upskilling commercial teams on digital tools and platforms, and driving simplification, productivity, and innovative use of Digital, Data & Analytics and AI.
• Own delivery of the local technology portfolio (local, regional, and global projects), ensuring strong governance, effective change management, and that investments in Digital, Data & Analytics deliver clear business value.
• Establish robust data analytics frameworks to provide actionable insights on customer behavior, market trends, and sales performance, and proactively reuse successful global/regional tools to drive efficiency and cost savings.
• Ensure all Tech applications and projects comply with GSK security and risk policies, and with local and global regulatory, privacy and healthcare standards, working closely with Legal, Procurement and Technology Security and Risk as needed.
• Lead and develop local Tech team and external partners, ensuring succession planning, capability building and a collaborative, high-performance culture.

Education, Experience & Skills

Bachelor's degree in Computer Science or related field (IT, Digital, Analytics); MBA preferred.

8-10 years' experience delivering IT and digital projects, including at least 2 years of end-to-end project/programme delivery and business partnering.

Strong knowledge of pharmaceutical commercial processes, systems and data (e.g. IQVIA, Veeva) and front-facing commercial operations at market and global level.

Excellent communication skills, strategic and analytical mindset, and proven ability to lead teams and collaborate across cultures in a compliant setting.

Advanced analytical skills with the ability to interpret data, generate insights and support data-driven decision-making.

Proven ability to work across boundaries and cultures, collaborating with global colleagues at different levels, and to lead and develop teams with a positive, accountable attitude and willingness to learn.

#AGTech

Skills

• Agile Methodology
• Cross-Functional Teamwork
• Data Analysis
• Design Thinking
• DevOps
• Prioritization
• Product Development Research
• Product Roadmapping
• Project Management
• Return on Investment (ROI)
• Software Development
• Strategy Deployment
• User Experience (UX)
• User Interface (UI) Design

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.