Senior HR Manager

Mobiz Inc; Karachi Division; On-site; PKR 5,000,000 - 8,000,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Job summary

Mobiz is seeking a Senior HR Manager to lead Human Resources across regional and global fronts. You will partner with leadership on workforce planning, talent acquisition, employee engagement, performance management, compensation & benefits, and HR compliance.

The ideal candidate has 10+ years in HR, preferably in IT/tech/managed services, with strong knowledge of Pakistan employment practices. This on-site role is based in Karachi, Pakistan.

Qualifications

• Bachelor's/Master's degree in Human Resources, Business Administration, Management, or a related field.
• Professional HR certification such as CHRP, CIPD, SHRM, or equivalent is preferred.
• 10+ years of progressive HR experience, including significant experience in a senior/managerial HR role.
• Previous experience in IT, technology, software, consulting, telecommunications, cybersecurity, or managed services is strongly preferred.
• Experience working with a global/multinational organization.
• Strong knowledge of Pakistan employment practices, HR compliance, and compensation practices.
• Experience supporting and recruiting technical/engineering teams is highly desirable.

Responsibilities

• Lead and manage the HR functions in alignment with global HR strategy and business objectives.
• Partner with senior leadership on workforce planning, organizational structure, succession planning, retention, and organizational development.
• Develop and implement HR policies, processes, and initiatives to support business growth and employee experience.
• Provide HR insights, workforce analytics, and recommendations to senior management.
• Lead workforce planning and recruitment strategies for technical and non-technical positions.
• Oversee hiring for technology functions including Cloud, Cybersecurity, SOC/NOC, ServiceNow, Data & AI, Infrastructure, and other IT roles.
• Build talent pipelines for critical and hard-to-fill positions.
• Partner with hiring managers to identify workforce requirements, skill gaps, and future talent needs.
• Oversee the complete employee lifecycle, including onboarding, HR operations, employee records, attendance, leave, HRIS, and offboarding.
• Lead HR operations and ensure effective employee support across the region.
• Drive effective utilization of HR systems such as BambooHR and continuously improve HR processes.
• Lead performance management, employee engagement, recognition, learning & development, and retention initiatives.
• Support managers in setting goals, managing performance, and developing their teams.
• Develop career development and succession planning initiatives.
• Analyze employee feedback and implement actions to strengthen organizational culture.
• Act as a trusted advisor to employees and managers on HR matters.
• Manage employee relations, grievances, disciplinary matters, and conflict resolution.
• Ensure compliance with applicable employment laws, company policies, and statutory requirements.
• Oversee compensation, benefits, salary benchmarking, and HR vendor management.
• Work closely with HR and business leaders across Pakistan, Saudi Arabia, the Middle East, the US, and other Mobiz locations.
• Ensure alignment between regional HR practices and Mobiz's global policies and objectives.
• Support regional HR initiatives and cross-border workforce requirements where applicable.

Skills

Strategic HR leadership

Talent acquisition

Employee relations

Performance management

Organizational development

Stakeholder management

Communication & negotiation

Education

Bachelor's/Master's degree in HR or related field

HR certification such as CHRP, CIPD, SHRM

Tools

BambooHR

HRIS

Payroll systems

Job description

About Mobiz

Mobiz is a global technology services leader, Microsoft-aligned managed services and cloud solutions provider, empowering mid-market and enterprise organizations across North America and the Middle East. We deliver end-to-end IT operations, Modern Work and Security, Data and AI, cybersecurity, infrastructure, and digital transformation services—driving resilience, innovation, and measurable business impact at scale.

With a Solutions Partner designation and active pursuit of Azure Expert MSP status, Mobiz combines the agility of a boutique consultancy with the delivery rigor of a tier-1 integrator. Our NOC and SOC teams operate as the always-on backbone of client environments, monitoring thousands of endpoints, network nodes, and cloud workloads around the clock.

What Can You Expect?

Every day at Mobiz we work with a deep sense of purpose. We continuously innovate. Our mission is to empower our clients to do more through transformation. You'll work in a collaborative environment alongside highly talented people that improve client operations and exceed expectations. We strive to simplify technology challenges, and no less.

Who Are We Looking For?

Mobiz is looking for an experienced and strategic Senior HR Manager to lead the Human Resources functions. The role will partner closely with regional and global leadership to support organizational growth, workforce planning, talent acquisition, employee engagement, performance management, compensation & benefits, employee relations, and compliance. The ideal candidate will have strong HR leadership experience, preferably within the IT, technology, software, consulting, cybersecurity, cloud, or managed services industry, with the ability to understand technical organizations and effectively partner with IT and business leaders.

Key Responsibilities

Strategic HR Leadership

• Lead and manage the overall HR functions in alignment with global HR strategy and business objectives.
• Partner with senior leadership on workforce planning, organizational structure, succession planning, retention, and organizational development.
• Develop and implement HR policies, processes, and initiatives to support business growth and employee experience.
• Provide HR insights, workforce analytics, and recommendations to senior management.

Talent Acquisition & Workforce Planning

• Lead workforce planning and recruitment strategies for technical and non-technical positions.
• Oversee hiring for technology functions including Cloud, Cybersecurity, SOC/NOC, ServiceNow, Data & AI, Infrastructure, and other IT roles.
• Build talent pipelines for critical and hard-to-fill positions.
• Partner with hiring managers to identify workforce requirements, skill gaps, and future talent needs.

Employee Lifecycle & HR Operations

• Oversee the complete employee lifecycle, including onboarding, HR operations, employee records, attendance, leave, HRIS, and offboarding.
• Lead HR operations and ensure effective employee support across the region.
• Drive effective utilization of HR systems such as BambooHR and continuously improve HR processes.

Performance, Engagement & Development

• Lead performance management, employee engagement, recognition, learning & development, and retention initiatives.
• Support managers in setting goals, managing performance, and developing their teams.
• Develop career development and succession planning initiatives.
• Analyze employee feedback and implement actions to strengthen organizational culture.

Employee Relations & Compliance

• Act as a trusted advisor to employees and managers on HR matters.
• Manage employee relations, grievances, disciplinary matters, and conflict resolution.
• Ensure compliance with applicable employment laws, company policies, and statutory requirements.
• Oversee compensation, benefits, salary benchmarking, and HR vendor management.

Regional & Global Collaboration

• Work closely with HR and business leaders across Pakistan, Saudi Arabia, the Middle East, the US, and other Mobiz locations.
• Ensure alignment between regional HR practices and Mobiz's global policies and objectives.
• Support regional HR initiatives and cross-border workforce requirements where applicable.

Candidate Profile:

Qualifications

• Bachelor's/Master's degree in Human Resources, Business Administration, Management, or a related field.
• Professional HR certification such as CHRP, CIPD, SHRM, or equivalent is preferred.
• 10+ years of progressive HR experience, including significant experience in a senior/managerial HR role.
• Previous experience in IT, technology, software, consulting, telecommunications, cybersecurity, or managed services is strongly preferred.
• Experience working with a global/multinational organization.
• Strong knowledge of Pakistan employment practices, HR compliance, and compensation practices.
• Experience supporting and recruiting technical/engineering teams is highly desirable.

Skills & Competencies

• Strong strategic HR leadership and business partnering skills.
• Excellent communication, interpersonal, negotiation, and conflict-resolution skills.
• Strong understanding of talent acquisition, employee relations, performance management, and organizational development.
• Ability to effectively partner with IT/technical leaders, business heads, and senior management.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work independently and effectively in a fast-paced, dynamic environment.
• Strong change-management and stakeholder-management capabilities.
• Proficiency in MS Office, HRIS, and HR analytics tools; BambooHR experience is preferred.
• High level of integrity, confidentiality, professionalism, and discretion.

What We Offer

• A team of bright, hard-working, and innovative people that will contribute to your growth.
• Competitive Salary and comprehensive benefits plan.
• A dynamic and collaborative work environment with opportunity to work with cutting-edge technology and innovative solutions.

Other

This is a full-time, on-site position based in Karachi, Pakistan.

Equal Opportunity & Diversity Commitment

At Mobiz, we believe that diverse perspectives, experiences, and backgrounds strengthen our organization and drive innovation. We are committed to fostering an inclusive workplace where all employees are valued, respected, and empowered to succeed. As an equal opportunity employer, we make employment decisions based on qualifications, merit, and business needs, without regard to race, gender, age, religion, disability, national origin, or any other protected characteristic.

What Happens Next?

Thank you for your interest in becoming part of Mobiz. We are committed to attracting exceptional talent and building a team that drives innovation, excellence, and meaningful impact. Every application is reviewed with care and consideration. If your experience and qualifications are a match for the role, a member of our team will connect with you regarding the next stage of the hiring process.

We appreciate your interest in joining Mobiz and wish you success in your career endeavors.