Senior Fintech L2 Solution Support Engineer

Ericsson; Islamabad; On-site; PKR 2,400,000 - 4,200,000; Full time

Job summary

Ericsson is seeking a Fintech Solution Support Engineer to ensure stability and performance of digital financial services platforms. You will provide L2 production support, manage incidents, and contribute to system integrations while collaborating with cross-functional teams.

The role emphasizes on-call rotations, change management, and maintaining secure configurations to drive operational improvements and business continuity.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

Responsibilities

• Provide L2 technical support for fintech platforms, resolving incidents, service requests, and problems within agreed SLAs.
• Perform root cause analysis (RCA) for recurring and critical incidents, implementing corrective and preventive actions.
• Execute application deployments, patches, configuration changes, and rollback activities following change management processes.
• Participate in on-call rotations and major incident management, ensuring timely communication and resolution.
• Support system integrations by executing and validating integration testing and troubleshooting API-based services.
• Review API specifications, integration contracts, and solution documentation to support implementation activities.
• Contribute to minor solution design and configuration updates, including routing rules, API mappings, and parameter tuning.
• Collaborate with Solution Architects, Engineering, Operations, Security, Compliance, and external partners to enhance solution reliability.
• Maintain secure platform configurations, access controls, logging, and compliance with security standards.
• Identify opportunities to improve system reliability, monitoring, automation, and operational efficiency.
• Communicate technical issues, resolutions, and status updates effectively to technical and business stakeholders.

Skills

Incident management

Root cause analysis

Change management

Troubleshooting

Clear communication

On-call operations

Security/compliance awareness

Collaborative teamwork

Customer-focused mindset

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Docker

Kubernetes

AWS

Azure

GCP

Linux/Unix

Job description

Ericsson is seeking a Fintech Solution Support Engineer to ensure stability and performance of digital financial services platforms. You will provide L2 production support, manage incidents, and contribute to system integrations while collaborating with cross-functional teams.

The role emphasizes on-call rotations, change management, and maintaining secure configurations to drive operational improvements and business continuity.