Senior Fintech L2 Solution Support Engineer

Ericsson GmbH

Islamabad

On-site

PKR 1,800,000 - 3,000,000

Full time

6 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Ericsson GmbH in Islamabad seeks a Fintech Solution Support Engineer to ensure stability and performance of digital financial services platforms. You will provide L2 production support, manage incidents, and collaborate with cross-functional teams to deliver secure fintech solutions.

Responsibilities include RCA, deployments, on-call rotations, API integrations, and security/compliance awareness. Strong Linux, APIs, cloud and container experience required; ITIL or security certifications are a

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
6–12 years of experience in application or system support within fintech, mobile financial services, or other high-transaction environments.
Strong experience supporting mission-critical production systems with high availability requirements.
Knowledge of Linux/Unix administration and troubleshooting.
Understanding of APIs, system integrations, and distributed applications.
Familiarity with cloud platforms (AWS, Azure, or GCP) and container technologies such as Docker and Kubernetes.
Knowledge of IT service management processes, incident management, and change management.
Understanding of fintech security, compliance, and operational best practices.

Responsibilities

Provide L2 technical support for fintech platforms, resolving incidents, service requests, and problems within SLAs.
Perform root cause analysis (RCA) for recurring and critical incidents, implementing corrective and preventive actions.
Execute application deployments, patches, configuration changes, and rollback activities following change management processes.
Participate in on-call rotations and major incident management, ensuring timely communication and resolution.
Support system integrations by executing and validating integration testing and troubleshooting API-based services.
Review API specifications, integration contracts, and solution documentation to support implementation activities.
Contribute to minor solution design and configuration updates, including routing rules, API mappings, and parameter tuning.
Collaborate with Solution Architects, Engineering, Operations, Security, Compliance, and external partners to enhance solution reliability.
Maintain secure platform configurations, access controls, logging, and compliance with security standards.
Identify opportunities to improve system reliability, monitoring, automation, and operational efficiency.
Communicate technical issues, resolutions, and status updates effectively to technical and business stakeholders.