Senior Client Growth & Retention Manager(Enterprise Software)

IgniteTech; Pakistan; On-site; PKR 16,648,000 - 33,296,000; Full time

Job summary

IgniteTech seeks a seasoned commercial leader to own a portfolio of Fortune-caliber enterprise accounts, driving renewals, expansions, and strategic health. You will negotiate multi-year agreements and manage executive relationships, effectively running a P&L within a P&L.

You’ll lead quarterly business reviews, steer complex deal architecture, and mentor your team on negotiation, pricing philosophy, and data-driven playbooks, using GenAI to sharpen insights and proposals.

Qualifications

• 5+ years leading B2B enterprise software sales with quota accountability for renewals and expansions.
• Experience managing enterprise relationships at $1M+ ACV.
• Proven ability to structure and negotiate multi-year contracts and SOWs.
• Financial fluency in P&L, revenue recognition, and forecasting.
• Hands-on with Salesforce or equivalent CRM and Order-to-Cash familiarity.
• Boardroom-ready executive presence with stakeholder management.
• GenAI fluency in integrating AI into commercial workflows.

Responsibilities

• Portfolio revenue ownership — drive renewal and upsell targets across enterprise accounts with $1M+ ACV, maintaining forecast accuracy and margin discipline across deals.
• Strategic client engagement — lead quarterly business reviews and executive escalations to transform risk into renewal and upsell opportunities.
• Complex deal architecture — design and negotiate multi-year agreements, SOWs, SLAs, and pricing models balancing value and profitability.
• Commercial mentorship — coach on negotiation technique, pricing philosophy, and deal structure insights.
• GenAI-powered operations — leverage AI tools daily to accelerate pipeline analysis and improve proposals.
• Integrated execution — collaborate with delivery, legal, finance, and CS on a weekly cadence to ensure smooth transitions to value delivery.
• Data-driven process improvement — maintain CRM excellence and translate account insights into scalable commercial playbooks.

Skills

Enterprise software sales

B2B sales

Account management

Negotiation

Forecasting

Salesforce

GenAI fluency

Executive engagement

Tools

Salesforce

Job description

You don't just protect revenue — you architect its expansion. And you're ready for an organization that's engineered to let you do exactly that.

You've spent your career turning complex enterprise portfolios into growth engines — renegotiating high-value contracts, rescuing wavering relationships, and building commercial strategies that compound over time. What you haven't found yet is a company where the operating system matches your standards: real forecasting rigor, AI-powered tooling baked into daily workflows, and cross-functional alignment that doesn't require begging.

That search ends here.

The Role in Brief

You'll serve as the commercial owner of a portfolio of Fortune-caliber enterprise accounts, with full responsibility for renewals, expansions, and the strategic health of each relationship. Think of it as running a P&L within a P&L — you set the commercial direction, negotiate the deals, manage executive-level engagement, and elevate how your team approaches every aspect of deal craft.

Your Core Focus Areas

• Portfolio revenue ownership — drive renewal and upsell targets across enterprise accounts with $1M+ ACV, maintaining airtight forecast accuracy and margin discipline throughout every deal cycle.
• Strategic client engagement — lead quarterly business reviews, executive escalations, and relationship recovery efforts that transform risk into renewed commitment and commercial upside.
• Complex deal architecture — design and negotiate multi-year agreements, statements of work, SLAs, and pricing models that balance customer value with sustainable profitability.
• Commercial mentorship — raise the bar for your team by coaching on negotiation technique, pricing philosophy, and the strategic thinking behind great deal structure.
• GenAI-powered operations — leverage AI tools daily to accelerate pipeline analysis, enhance proposal quality, and optimize communication cadences across your book of business.
• Integrated execution — work hand-in-glove with delivery, legal, finance, and customer success on a structured weekly cadence to ensure every signed deal transitions seamlessly into value delivery.
• Data-driven process improvement — maintain CRM excellence, champion O2C workflow optimization, and translate account-level insights into scalable commercial playbooks.

What You Bring

• 5+ years leading B2B enterprise software sales with direct quota accountability tied to renewals, retention, or account expansion.
• Demonstrated ownership of enterprise relationships at $1M+ annual contract value — you've personally navigated the stakeholder complexity that comes with deals of this scale.
• Expertise structuring and negotiating sophisticated commercial agreements including multi-year terms, SOWs, SLAs, and custom pricing frameworks.
• Financial fluency — you speak confidently about P&L dynamics, revenue recognition, forecasting methodology, and lifetime value economics.
• Hands-on proficiency with Salesforce or a comparable CRM, plus working familiarity with Order-to-Cash processes.
• Boardroom-ready executive presence — you build credibility fast, hold your ground under pressure, and leave senior stakeholders feeling more confident after every interaction.
• A genuine appetite for accountability — weekly metrics reviews, transparent pipeline scoring, and continuous performance visibility energize rather than intimidate you.
• Practical GenAI fluency — you've already integrated AI tools into your commercial workflows, whether for data analysis, content generation, or operational efficiency.

A Plus If You Have

• Experience in AI, data analytics, or SaaS-oriented technology companies.
• Formal training or certification in MEDDIC, Challenger Sale, or Command of the Message.
• A track record of developing sales talent through coaching, mentoring, or team leadership.
• Deep understanding of enterprise procurement, legal review, and compliance requirements for large-scale contracts.
• Direct experience managing accounts within the Fortune 500 or Global 2000.

What Makes This Different

Role

This isn't a role where you inherit chaos and hope for the best. You'll step into a structured, high-performance commercial environment purpose-built for disciplined operators — and you'll leave with capabilities that compound for the rest of your career:

• AI-native commercial expertise — master the integration of generative AI across the full deal lifecycle, from pipeline diagnostics through contract generation. This is the defining skillset of next-generation enterprise sales leadership.
• Repeatable high-performance frameworks — absorb battle-tested systems for forecast management, deal review, and escalation handling that most organizations never operationalize.
• Enterprise pattern recognition — managing a diverse portfolio of complex accounts sharpens your ability to spot trends early and codify winning strategies into scalable playbooks.
• Cross-functional leadership gravity — sustained collaboration with delivery, finance, legal, and CS will expand your influence and prepare you to lead well beyond the boundaries of a traditional sales function.

If you measure yourself by the quality of your process as much as the size of your number — let's talk.