Senior Associate - FTC Factoring Ops

Mashreq Bank PSC; Pakistan; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Mashreq Bank PSC is seeking an experienced Operations Specialist to oversee end-to-end Supply Chain, Factoring and related loan processes in Pakistan. You will ensure on-time disbursement, accurate reconciliations and strict adherence to SOPs across multiple platforms.

The role requires 4–7 years in Supply Chain Factoring or Trade Finance operations, with hands-on experience in core banking systems and payment platforms. Strong coordination with stakeholders is essential.

Qualifications

• Bachelor’s Degree in a relevant field.
• 4–7 years of relevant working experience in Supply Chain Factoring, Corporate Credit & Trade Finance Operations.
• Experience with multiple systems UATs, BRD preparations, and meeting deadlines.
• Experience/Knowledge of handling multiple systems like CBS/Flex, ELCM, SWIFT, UAEFTS, EDMS, LLOYDs, FIRCO and SCF/IMX/Kastle.
• Ability to learn new banking systems quickly and identify gaps if any.
• Experience of handling complex reconciliations between banking systems to ensure no failures while connectivity.
• Good knowledge of trade documents and trade cycle.
• Good experience in reviewing credit proposals and agreements.
• Experience of performing EDD & Compliance screening on submitted requests and Trade documents.

Responsibilities

• End-to-end disbursement, settlement, amendments, reconciliation, testing and monitoring for Supply Chain, Factoring and related loan portfolio.
• Adhere to SOPs and process notes with relevant stake holders.
• Deliver portfolio end-to-end with SLA, TAT and accuracy (Zero Errors).
• Review credit proposals & agreements at time of sanctioning disbursement.
• Perform and review daily reconciliations and publish status to unit management.
• Coordinate with stakeholders for exceptions and resolution till closure.
• Escalate delays to Manager if action items are delayed.
• Maintain knowledge of trade cycle and EDD/compliance screening.
• Handle UATs and BRD preparations.
• Ensure no errors while compliance with SWIFT/UAEFTS standards.

Skills

Supply Chain

Factoring

Corporate Credit

Trade Finance

Education

Bachelor's Degree

Tools

CBS/Flex

ELCM

SWIFT

UAEFTS

EDMS

LLOYDS

FIRCO

SCF/IMX/Kastle

Job description

Job Purpose:

The position is responsible to ensure on time Disbursement, Settlement, Amendments, Reconciliation, Testing and monitoring for Supply Chain, Factoring and related loan portfolio without any error or mistakes. Ensure all process steps are performed as per agreed Process note/SOPs with relevant stake holder. Responsible for delivery of assigned portfolio end to end with agreed SLA, TAT and accuracy (Zero Errors) levels.

Key Result Areas:

• Entire process should be followed as per agreed Product Program, Process Notes, SOPs, OPM, CPM and ADMs.

• Ensure no product level understanding gaps specifically on Supply chain and Factoring products including Standard Wholesale Credit policies.

• Ensure no errors while review of Credit Proposal & Agreements at the time of sanctioning disbursement against submitted drawdown request by client.

• Ensure no errors while recovering fees, charges, VAT, interest, profit, penalties and charity against any o/s exposure specifically pertain to Supply chain and Factoring loans & finances.

• Complete understanding of accounting standards and APPM to ensure no errors while accrual of income & charge components.

• Ensure to have complete knowledge of SWIFT & UAEFT standards and ensure no errors while making SWIFT and UAEFTS payments.

• Ensure to complete operating systems related UATs and highlighted related observations & defects promptly.

• Ensure timely & strong tracking of post disbursement credit terms and incase of any breach report immediately.

• End to end coordination with relevant stakeholders for any exception & clarification till closure/resolution.

• Perform & Review daily reconciliation of all activities/process steps which have been recorded & updated in trackers and continuous follow-up for closure. Reconciliation status to be published daily to unit manage by highlighting the issues (if any).

• Ensure all banking accounts are balanced while reconciliation b/w multiple systems.

• Develop a controlled platform/mechanism to ensure all activities are being performed timely and error free.

• Ensure timely elevate to Manager if action items are being delayed/not responded within defined timelines.

• Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues.

• Ensure to have complete knowledge of trade cycle and ensure no error or mistake while Compliance & EDD screening.

• Strong referral and follow up skills till completion of o/s task.

• No revenue leakage due to miss out in charges collection

• No outstanding reconciliation entries pending in Nostro/Vostro or Internal accounts.

• Experience of handling new system UATs, defining requirements and relevant follow-ups.

• Ensure to have complete understanding of banking platforms like Flex (Oracle), ELCM, SWIFT, UAEFTS, EDMS, LLOYDs, FIRCO and SCF/IMX/Kastle

Knowledge, Skills and Experience:

• Bachelor's Degree

• 4 - 7 years of relevant working experiences in Supply Chain Factoring, Corporate Credit & Trade Finance Operations.

• Experience of handling multiple system UATs, BRD preparations and meeting deadlines.

• Experience/Knowledge of handling multiple systems like CBS/Flex, ELCM, SWIFT, UAEFTS, EDMS, LLOYDs, FIRCO and SCF/IMX/Kastle.

• Ability to learn new banking systems quickly and identify Gaps if any.

• Experience of handling complex reconciliations between banking systems to ensure no failures while connectivity.

• Good knowledge of trade documents and trade cycle.

• Good experience in reviewing credit proposals and agreements.

• Experience of performing EDD & Compliance screening on submitted requests and Trade documents.