Senior AI Solutions Engineer for Voice & Agent Apps

ibex; Lahore; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

ibex is seeking a Senior Software Engineer - AI Solutions to design, build, integrate, test, and deploy AI-powered voice and digital agents for enterprise clients. The role blends hands-on AI agent development with software engineering and client-facing delivery.

You will translate business requirements into conversational journeys and production-ready AI solutions using enterprise AI platforms, collaborating with clients and internal teams across workflows, integrations, and testing.

Qualifications

• Bachelor’s degree or higher in CS/IT related field.
• 3–5 years of software development, technical implementation, backend integration, or solution delivery.
• Strong hands-on experience with TypeScript/JavaScript; Node.js is a plus.
• Experience with REST APIs, webhooks, JSON, Git, and SQL/databases.
• Practical experience with Generative AI, LLMs, conversational AI, prompt engineering, or RAG.
• Experience building or configuring AI agents, chatbots, voicebots, or low-code/no-code solutions is highly desirable.
• Ability to translate business requirements into technical workflows and conversational experiences.

Responsibilities

• Design and build AI-powered voice and digital agents using enterprise AI platforms.
• Collaborate with clients to translate requirements into agent personas, prompts, and conversation journeys.
• Configure and customize AI agents using platform capabilities, components, and custom code.
• Develop and integrate solutions using TypeScript/JavaScript, REST APIs, webhooks, SDKs, and JSON interfaces.
• Work with enterprise systems and backend services, including authentication and data integrations.
• Apply prompt engineering, context design, RAG, tool calling to improve agent performance.
• Build and maintain integrations to support client use cases and agent workflows.
• Perform testing, troubleshooting, debugging, and optimization across agents and backends.
• Support client demos, UAT, deployment, and post-deployment issue resolution.
• Collaborate with Product, Engineering, QA, Solutions, and Client teams.

Skills

TypeScript/JavaScript

Node.js

REST APIs

Webhooks

JSON

Git

SQL/Databases

Generative AI

LLMs

Prompt engineering

RAG

AI agents

Chatbots

Voicebots

Education

Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field

Job description

ibex is seeking a Senior Software Engineer - AI Solutions to design, build, integrate, test, and deploy AI-powered voice and digital agents for enterprise clients. The role blends hands-on AI agent development with software engineering and client-facing delivery.

You will translate business requirements into conversational journeys and production-ready AI solutions using enterprise AI platforms, collaborating with clients and internal teams across workflows, integrations, and testing.