Scrum Master

5101 S&P GLOBAL PAKISTAN (PRIVATE) LIMITED; Islamabad; Hybrid; PKR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Retirement planning

Student loan contribution

Financial wellness programs

Family Friendly Perks

Retail discounts

Job summary

S&P Global Inc. is seeking an experienced Scrum Master/Team Coach to empower Agile teams within the Value Management Office. This role emphasizes servant leadership, continuous improvement, and delivering value through Lean-Agile practices.

You will facilitate events, coach teams and ARTs, manage risks, and partner with Product Owners to clarify, prioritize features and user stories so every member understands the path to value. Hybrid work model with two days onsite.

Qualifications

• Basic knowledge of the software development life cycle (SDLC) and/or Technology Infrastructure; understand other engineering processes and methodologies and leverage other techniques to provide value to a team/enterprise.
• Demonstrated experience in facilitating and optimizing Kanban/Scrum.
• Ability to eliminate obstacles and blockers to help teams deliver value for our customers, and to identify, mitigate, and elevate risks.
• Aptitude for nurturing self-organizing, high performing teams via servant leadership, individual coaching, and mentoring.
• Emotional intelligence, level-headed diplomat, skilled listener, and clear communicator, with strong empathy traits, able to remain objective and constructive in all situations.
• Ability to facilitate constructive debate and resolve disagreements and conflicts constructively.
• Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment.
• A ‘Team First’ mindset and an ability to build and sustain trust at all levels across the organization.
• Excellent communication, collaboration, and interpersonal skills.

Responsibilities

• Acting as a servant leader and coach to Agile teams, fostering self-organization, high-performing team dynamics, continuous flow, and relentless improvement.
• Facilitating team events and processes, supporting teams and Agile Release Trains (ARTs) in delivering value.
• Educating Agile teams to maximize efficiencies and performance from Lean-Agile principles and practices to consistently improve Flow.
• Managing risks, mitigating impediments, and negotiating dependencies within and across Agile teams.
• Working with Product Owners to ensure features and user stories are clear, concise, prioritized, and understood by every member of the Agile team.

Skills

SDLC knowledge

Facilitating Kanban/Scrum

Remove blockers and mitigate risks

Coaching for self-organizing teams

Emotional intelligence

Communication & empathy

Conflict resolution

Fast-paced environment

Team-first mindset

Excellent collaboration

Education

Bachelor’s degree preferred

Tools

ADO

JIRA

Job description

About the Role

Grade Level (for internal use): 11 Scrum Master. About the Role: Scrum Master/Team Coach Grade Level (for internal use): 11.

The Team

The Value Management Office, part of the Acceleration & Operations corporate function, brings together Release Train Engineers and Scrum Masters with a shared purpose: turning strategic priorities into meaningful customer and business value. Through servant leadership, influence, and partnership, we empower Technology teams to deliver products, platforms, and services that meet customer needs and advance business goals. As “voices of value,” we champion Agile best practices, consistent ways of working, and AI tool adoption to help teams strengthen how they work and deliver outcomes that matter.

Job Responsibilities

• Acting as a servant leader and coach to Agile teams, fostering self-organization, high-performing team dynamics, continuous flow, and relentless improvement.
• Facilitating team events and processes, supporting teams and Agile Release Trains (ARTs) in delivering value.
• Educating Agile teams to maximize efficiencies and performance from Lean-Agile principles and practices to consistently improve Flow.
• Managing risks, mitigating impediments, and negotiating dependencies within and across Agile teams.
• Working with Product Owners to ensure features and user stories are clear, concise, prioritized, and understood by every member of the Agile team.

What are we Looking For?

Basic Required Qualifications

• Basic knowledge of the software development life cycle (SDLC) and/or Technology Infrastructure; understand other engineering processes and methodologies and leverage other techniques to provide value to a team/enterprise.
• Demonstrated experience in facilitating and optimizing Kanban/Scrum.
• Ability to eliminate obstacles and blockers to help teams deliver value for our customers, and to identify, mitigate, and elevate risks.
• Aptitude for nurturing self-organizing, high performing teams via servant leadership, individual coaching, and mentoring.
• Emotional intelligence, level-headed diplomat, skilled listener, and clear communicator, with strong empathy traits, able to remain objective and constructive in all situations.
• Ability to facilitate constructive debate and resolve disagreements and conflicts constructively.
• Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment.
• A ‘Team First’ mindset and an ability to build and sustain trust at all levels across the organization.
• Excellent communication, collaboration, and interpersonal skills.

Preferred Qualifications

• Bachelor’s degree preferred in Business, Technology, or Operations.
• Certified SAFe Scrum Master, CSM, A-CSM, or equivalents.
• Total 4+ years of experience with a strong track record (2+ years) of Scrum Master experience for internal Products in high-growth environments, with experience in the SAFe framework highly preferred.
• Domain knowledge is a plus, including Information/Cyber Security; Agile and engineering processes and methods (Infrastructure, Operations, Software Engineering); and AI tools such as ASTRA/Cowork to apply Agile skills and increase productivity across multiple teams and the enterprise.
• Experience with ADO, JIRA, or similar tools is helpful.

Flexibility

Flexible evening shift | Work Model: Hybrid (2 days onsite)

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

Our Values: Integrity, Discovery, Partnership. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person.

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At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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