SAP B1 Support Executive

DWP Group; Lahore; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

DWP Group in Lahore seeks a practical SAP Business One Support Executive to join the consulting team. You will be the main technical and functional contact for clients, solving daily system errors, creating reports, and maintaining smooth day-to-day operations.

You will work across MS SQL Server and SAP HANA environments, write scripts, help test upgrades, and train end-users. A 16-year education with 1–3 years SAP B1 support experience is expected.

Qualifications

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.
• 1–3 years of practical SAP B1 support experience.
• Knowledge of MS SQL Server and SAP HANA Studio; ability to write scripts and procedures.

Responsibilities

• Handle daily client support tickets for SAP B1 modules (Sales, Purchasing, Inventory, Finance).
• Write/modify SQL queries and SAP HANA scripts to retrieve data and fix transactions.
• Create and customize reports and dashboards using Crystal Reports and SAP tools.
• Assist with add-ons and custom software extensions used by clients.

Skills

SQL scripting

ERP understanding

Client communication

Education

Bachelors in CS/IT/Software Eng

Tools

MS SQL Server

SAP HANA Studio

Crystal Reports

Data Transfer Workbench (DTW)

Job description

We are looking for a practical, problem-solving SAP Business One Support Executive to join our consulting team in Lahore. In this role, you will be the main technical and functional point of contact for our clients, helping them solve daily system errors, create reports, and keep their day-to-day operations running smoothly. Since we manage a diverse portfolio of clients, you will work actively across both MS SQL Server and SAP HANA environments, making this a great opportunity to expand your ERP consulting skills.

Key Responsibilities:

• Manage and resolve daily client support tickets regarding system errors, user access issues, and everyday questions in core SAP B1 modules (Sales, Purchasing, Inventory, and Finance).
• Write and modify SQL queries and SAP HANA scripts to look up data, fix stuck transactions, and handle backend database cleanup.
• Create and customize user reports, printing layouts, and interactive client dashboards using Crystal Reports and built-in SAP query tools.
• Assist in setting up, troubleshooting, and supporting industry-specific add-ons and custom software extensions used by our clients.
• Work closely with client teams to gather requirements for system changes, help test the software during upgrades, and provide basic system training to end-users.
• Keep a clear, written record of recurring technical issues, client setups, and standard solutions so the team can solve future problems faster.
• Diagnose issues as far as you can, and clearly hand over highly complex database bugs or custom code issues to senior developers when needed.

Qualifications:

• Bachelor’s degree in Computer Science, IT, Software Engineering, or a related technical field (16 years of education).
• 1 to 3 years of practical experience supporting users in an SAP Business One environment.
• Good working knowledge of both MS SQL Server and SAP HANA Studio, including the ability to write scripts, views, and basic stored procedures.
• A clear understanding of how everyday business workflows run inside an ERP (how a sale, a purchase order, or an inventory count impacts the ledger).
• Practical exposure to working with SAP B1 industry add-ons and data loading utilities like the Data Transfer Workbench (DTW).
• A composed approach to handling client queries, clear communication skills, and the ability to find practical technical solutions to everyday problems. Proficiency in understanding spoken Arabic is preferred.