SaaS Technical Content Writer – Help Center & SEO

Motive; Pakistan; Remote; PKR 1,000,000 - 1,800,000; Full time

Job summary

Motive is seeking a Technical Documentation Writer to create and maintain customer-facing Help Center articles for a non-technical audience. You’ll work with product and support teams to translate complex features into clear content, and contribute to knowledge management, SEO, and UX initiatives.

You'll draft in CMS, edit images, and help structure content that reduces support workload while improving user satisfaction across our SaaS and hardware products.

Qualifications

• 2+ years of relevant experience.
• Bachelors degree in Communications, Writing, Media, CS, Engineering or similar.
• Technical experience with SaaS and/or Hardware products.
• Experience with SEO implementation.
• Hands-on experience with CMS like Zendesk/WordPress/HubSpot.
• Experience with Google product suite (Drive, Docs, Sheets, Gmail).

Responsibilities

• Create, update, and maintain high-quality Help Center articles.
• Prepare drafts in CMS and edit images for articles.
• Collaborate with cross-functional teams to gather product information.
• Identify content gaps and own projects to improve Help Center and UX.

Skills

Technical writing

SaaS experience

Hardware experience

Content management

SEO

Google Workspace

Education

Bachelor's degree in Communications/ Writing/ CS/ Engineering

Tools

Zendesk

WordPress

HubSpot

Google Docs

Job description

Motive is seeking a Technical Documentation Writer to create and maintain customer-facing Help Center articles for a non-technical audience. You’ll work with product and support teams to translate complex features into clear content, and contribute to knowledge management, SEO, and UX initiatives.

You'll draft in CMS, edit images, and help structure content that reduces support workload while improving user satisfaction across our SaaS and hardware products.