Technical Content Writer - Help Center & SEO

JobCubby

Pakistan

On-site

PKR 16,662,000 - 24,993,000

Full time

13 days ago

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Job summary

Motive is hiring a Technical Documentation Writer to develop, edit, and maintain customer-facing Help Center articles for a non-technical audience. You will work with product and support teams to gather insights and translate them into clear content.

Beyond writing, you will participate in knowledge management, SEO, UX, and chatbot content projects. You will create high-quality documentation, contribute to content strategy, and help improve the overall Help Center experience for Motive's global

Qualifications

2+ years of relevant experience.
Bachelor's degree in Communications, Writing, Media, Computer Science, Engineering or similar.
Technical experience with SaaS and/or Hardware products.
Experience with Google product suite (Drive, Docs, Sheets, Gmail, etc)
Hands-on experience with CMS like Zendesk/WordPress/HubSpot.
Experience with SEO implementation.
Comfortable working in the US EST shift - 6 PM (PKT) to 3 AM (PKT)

Responsibilities

Create, update, and maintain high-quality Help Center support articles.
Prepare well-structured drafts in the CMS and edit images for articles.
Collaborate with cross-functional teams to gather product information and develop new content.
Contribute to Help Center coding (HTML, CSS, JavaScript), SEO optimization, and data analysis.
Identify content gaps and lead projects to improve the Help Center and customer experience.