SaaS Implementations Operations Specialist

Perseus Group; Karachi Division; On-site; PKR 670,000 - 1,004,000; Full time

Job summary

Contour Software’s Jonas Club ERP team seeks an Operations Specialist to support the Implementation function, protecting revenue and ensuring data integrity across site launches and client transitions. You will own contract review, project intake and assignment, site creation, process documentation, dashboard maintenance, and reporting to ensure accuracy and efficiency.

Working closely with Sales, Billing, Finance, Client Success, and Support, you will help keep account and project data aligned,

Qualifications

• 3–5+ years in SaaS operations or implementation coordination.
• Experience reviewing contracts and validating pricing, discounts, or scope for accuracy.
• Experience coordinating project assignments and managing competing deadlines across multiple stakeholders.
• Strong proficiency with SharePoint and business reporting or dashboarding tools.
• Experience working cross-functionally with Billing, Finance, Sales, and Support teams.
• High attention to detail.

Responsibilities

• Review new and amended contracts for accuracy and alignment with quoted scope.
• Validate discount information and ensure pricing is reflected across systems.
• Assign projects to coordinators based on capacity and timelines.
• Coordinate site builds and egress, ensuring scope and deliverables are met.
• Maintain SharePoint sites and update SOPs for intake, assignment, and site creation workflows.
• Maintain and improve implementation dashboards and executive reporting.
• Track NPS results and surface trends to leadership.
• Support cross-functional collaboration to keep data aligned.

Skills

Contract review

Project coordination

SharePoint

Dashboard reporting

Cross-functional collaboration

Tools

SharePoint

BI dashboards

Job description

Contour Software’s Jonas Club ERP team seeks an Operations Specialist to support the Implementation function, protecting revenue and ensuring data integrity across site launches and client transitions. You will own contract review, project intake and assignment, site creation, process documentation, dashboard maintenance, and reporting to ensure accuracy and efficiency.

Working closely with Sales, Billing, Finance, Client Success, and Support, you will help keep account and project data aligned,