Senior Tech Support Engineer, SaaS Platform

Perseus Group; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Market-leading Salary

Medical Coverage – Self & Dependents

Provident Fund

Employee Bonuses

Job summary

Contour Software seeks a skilled Technical Support Engineer to engage with Client Success and Technical Support teams, resolving advanced issues on the TUNE SAAS platform. You will track diagnoses and resolutions within the ticketing system and ensure strong client relationships remain intact.

You will deliver timely, effective support to internal and external clients via phone, email, ticketing system and chat, contributing to a high-quality customer experience while working with

Qualifications

• Requires a Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field.
• Experience in a technical support role.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Familiarity with customer support software and tools.

Responsibilities

• Independently diagnoses and resolves complex technical issues requiring advanced knowledge.
• Performing advanced technical problem-solving and analysis with documentation.
• Develops and maintains technical knowledge through ongoing training.
• Provide technical support to customers via phone, email, or chat.
• Collaborate with other technical support teams to resolve complex issues.

Skills

Technical support

Customer service

Communication skills

Analytical thinking

Teamwork

Problem-solving

Education

Bachelor's degree in CS/SE/IT or related field

Bachelor's degree or equivalent certification

Tools

Ticketing systems

Remote desktop tools

Knowledge management systems

Job description

Contour Software seeks a skilled Technical Support Engineer to engage with Client Success and Technical Support teams, resolving advanced issues on the TUNE SAAS platform. You will track diagnoses and resolutions within the ticketing system and ensure strong client relationships remain intact.

You will deliver timely, effective support to internal and external clients via phone, email, ticketing system and chat, contributing to a high-quality customer experience while working with